Client Care Coordinator

2 days ago

Ottawa, Canada Silver Cross Ottawa Full time

Client Care Co-Ordinator - Silver Cross

The client care coordinator (CCC) reports to the store manager and works in the store on a full time basis during the 8:30am to 5:00pm store hours. The CCC greets showroom visitors, provides efficient courteous sales consultation and customer service and coordinates the day-to-day operations in the store. This role would be well suited to a mature person with a background in sales/service, caregiving or healthcare services.

Key Responsibilities:

- Showroom sales, demonstrations, product presentations, needs qualification of customers to match the appropriate product to the specific client needs
- Telephone sales and service with clients and healthcare professionals including occupational therapists
- Client education for proper use and maintenance of products post-sale
- Complete reports as required for management
- Maintain appearance of the store, receive and inspect deliveries, replenish displays and merchandise new equipment
- Oversee scheduling for service technicians
- Receive all payments, process estimates and invoices, and manage inventory levels

Skills & Requirements:

- Outstanding patience and customer service skills to ensure every client receives the best service in the store or on the phone
- Efficient and organized to support a busy and growing store
- Discrete, compassionate and understanding of various medical conditions and client privacy
- Computer literate, embraces computer software to efficiently and accurately capture all information in Quickbooks, ZOHO CRM, and other systems
- Experienced with sales transactions, cash/debit/credit
- Reliable and trustworthy to open and close the store

Education & Other:

- 2 + years post secondary education in a related field
- Previous home healthcare experience an asset
- Proven skills in administration and customer service
- Valid driver’s license with clean driving record, bondable

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

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