Client Care Coordinator

4 days ago

Ottawa, Canada Field Trip Health Full time

**About Field Trip Health**

Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment resistant forms of depression. KAP is a holistic therapy that can allow a person to open up and explore themselves in new ways. With the dissociative effects of Ketamine and the support of a trained psychotherapist, the insights and healing found in this therapy can produce significant and sustainable shifts in how you experience life.

At Field Trip Health, we provide a rewarding job experience with a growing network of passionate health professionals who are seeing meaningful patient breakthroughs on a daily basis.
While working with cutting edge techniques, we offer an entrepreneurial and collaborative working environment focused on delivering best-in-class client care.

**Roles and Responsibilities**

The primary responsibility of the Client Care Coordinator is to provide administrative support, program development, answer patient inquiries and book client appointments.

**Care Coordinator Role**
- Conducting initial assessments of clients' situation to determine needs and goals
- Establish open lines of communication for individuals with mental or emotional concerns
- Take a detailed client history and note any health conditions
- Treat patients with respect and dignity
- Communicate information to patients regarding diagnosis and treatment goals
- Maintain patient medical records (EMR)
- Clinical assessments such as mental status exam and routine vitals for patients

**Administrative Roles**:

- Participate in quality activities and continuous improvement initiatives
- Develop and provide input on policies and procedures
- Weekly and monthly reporting on site metrics and needs
- Other Duties as assigned

**Experience**
French considered a strong asset

1+ years experience in the medical field or mental health considered a strong asset

Pay: From $22.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Medical Administration: 2 years (preferred)

**Language**:

- English and French (preferred)

Work Location: Hybrid remote in Ottawa, ON K1R 7S8

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