Client Care Coordinator

2 days ago

Ottawa, Canada Home Instead Full time

_Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._

Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring for a Client Care Coordinator to support our Ottawa region The schedule for this position is 8:30am-5:00pm,40 hour work week but will require some flexibility.

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGivers introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

**What We Offer**:

- Competitive Salary
- Employee Incentives
- Initial and In-Depth Training and Developement programs contributing to continued growth
- Company Benefits
- RRSP Company Matching

**As the Client Care Coordinator, you will**:

- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a plan of care
- Conduct care consultations as needed following the consultiatve sales process
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
- Work with other team members to coordinate various aspects of a client’s care
- Conduct client/CAREGiver introductions with every new client and every new CAREGiver
- Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
- Demonstrate open and effective communication with clients, family members, Management, colleagues, and CAREGivers
- Once training is completed, will be part of the on-call schedule
- Other duties as assigned by Management

**Job Requirements**:

- Must possess a valid driver’s license, auto insurance, have access to vehicle and be willing to travel to Etobicoke and surrounding areas.
- Provides top notch customer service to internal and external customers
- Self-motivated and sales driven
- Thrives in a fast-paced environment and is an expert in multitasking
- Highly organized with special attention to detail
- Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation._

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)
- Client Care Management: 1 year (preferred)

Licence/Certification:

- Drivers License (required)

Work Location: One location

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