Regional Manager

**Founded in 2014, Green Storage has grown to become one of the leading providers of Self Storage in Ontario Green Storage is a leader in the Canadian self-storage industry. Our owners are focused on building clean and safe storage facilities while making the storage experience more eco-friendly. With storage facilities popping up all over Canada, we want to be different. As a “Green” storage company, our goal is to make our sites as environmentally friendly and energy-efficient as possible. By including such things as all LED lighting, solar and geothermal power generation, electric vehicle charging stations, community gardens, planting a tree with every rental and much more. We can claim to be the first and most eco-conscious storage business in North America. With over 4 decades of combined management experience, our owners are committed to growing the Green Storage brand for many more decades to come.**

**We are looking for a professional regional manager who loves to learn and grow, work hard, exceed goals, coach others, be an incredible teammate and will bring creativity and leadership to our team.**

**Regional Manager Position Overview**:
Our Regional Managers develop people while obtaining results. To be a successful Working Regional Manager you will need to be a motivator and mentor, someone who can guide your team and participate in their developmental success. You will be responsible for maintaining Green Storage's reputation for unparalleled customer service and providing guidance and leadership to team members in all aspects of store operations. The regional manager will work mostly in our stores, leading by example and helping provide the highest level of customer service to Green Storage patrons. You will report directly to the General Manager.

**Key Responsibilities**:

- Recruit, hire, coach and retain an engaged team of high-performing store managers through ongoing coaching and leading by example.
- Ensure that team members demonstrate sales-focused and customer-centric behaviours when interacting with our customers i.e. SLA.
- Track stocks of office supplies and place orders when necessary.
- Provide a welcoming environment to customers through effective facility maintenance and labour and vendor management.
- Respond to customer inquiries in a timely manner and address their concerns quickly.
- Identify and celebrate operational successes, as well as develop and implement plans to address opportunities.
- Manage a P&L to include revenue drivers, payroll, repair and maintenance and expense budgets.
- Management of rental rates, discounts, Customer Protection Plan and other income sources.
- Conduct regular property audits, ensuring properties are safe and meet all company operational standards.
- Manage delinquent tenant process, including coaching teams to reduce delinquency rates and improve customer retention.
- Communicate effectively with employees, colleagues, and customers
- Grow a portfolio of successful stores by learning the market and developing and executing strategies to achieve goals specific to each store's unique strengths and opportunities.
- Minimum 3 days/week on location at a Green Storage property and 1-2 days at Head Office with the management team.

**Requirements**:

- 5 years of experience in sales/operations management and training in retail sales and customer service.
- Strong English verbal and written communication skills in person and on the phone.
- The ability to use positive language while building relationships with new clients.

Proficient computer skills (MS Office, keyboarding and internet savvy).
Strong coaching and motivating skills.
- Ability to lead in a team environment.
- Proven outstanding sales and customer service skills.
- Excellent time management and organizational skills.
- Ability to remain composed during stressful situations.
- Have an inherent desire to succeed and be consistently reliable.
- A valid driver’s license and daily access to a reliable vehicle.
- Travel between locations will be required.

**Benefits**
- Extended Health care Vision care Dental care
- Travel Allowance
- Annual bonus

**Salary**: $60,000.00-$65,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Commuter benefits
- Company events
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- Monday to Friday
- On call
- Weekend availability

**Experience**:

- Management: 5 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Class G Licence (preferred)