IT Support Technician

1 week ago

Toronto, Canada PBNJ Consulting Inc. Full time

**We're hiring**

**IT Support Technician**:
We are currently in need of a WFH technician located on the West Coast, that would report to our head office in Toronto and be available to respond to customer inquiries and technical incidents from our clients. This position is work-from-home, but from time to time, but we might ask the tech to visit one of our sites from time to time.

**NOTE: In order to be considered for this position you must complete the qualifying questions that are part of this job posting.**

**Responsibilities**:
End User Support:

- Answer Helpdesk tickets and phone requests for technical assistance
- Troubleshoot and resolve user technical issues
- Maintain, configure and deploy Windows PCs (Mac computers a plus)
- Install, configure and maintain mobile devices - Android, iPhone
- Maintain inventory and relevant documentation

Systems Administration:

- Microsoft 365 Administration - Users, Mailboxes, Files
- Participate in deployments and rollouts of software and hardware
- Business Continuity Services: Assist with Backup and Security Operations
- Basic Networking
- Basic Client Management

**Skills**:

- Windows 10/11 (MacOS a bonus)
- Microsoft Office Desktop Applications
- Workstation hardware fundamentals
- Remote Support Tools and Ticketing Systems
- AntiVirus, AntiSPAM and AntiMalware Applications
- Microsoft 365 Administration
- Experience installing and configuring printers, and other peripherals
- Mobile Devices iOS/Android
- Basic Firewalls and VPNs
- Basic understanding of Backup Systems
- Basic understanding of Cloud-based storage solutions
- Basic understanding of Web Hosting (monitor, maintain and backup)

**Qualifications**:

- College/CEGEP/Vocational or Technical training
- Minimum 3 years of experience in a related field
- Microsoft certification is a plus

**Other requirements**:

- Some after-hours work will be required, though this is often scheduled in advance

**Job Type**: Full-time

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Describe a scenario you've faced in your career, where a VIP user was facing a critical issue with their computer. Please provide detail about the issue and what you did to resolve it.
- Describe a data loss scenario you have faced in your career, and how you were able to recover the information?

Describe your troubleshooting process in BULLET POINT format.

**Experience**:

- Microsoft 365: 2 years (preferred)
- End-user Technical Support: 3 years (required)
- Microsoft Windows Server: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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