ERP Administrator

Join Impact XM to serve as an ERP Administrator. Impact XM is a global experiential marketing agency with offices across North America and Europe. As we continue to scale, we are implementing Microsoft Dynamics 365 Finance & Operations (F&O) as part of our digital transformation and are looking for an ERP Administrator to help support, optimize, and manage our new environment. Role Overview The ERP Administrator will act as the internal technical owner of our Dynamics 365 F&O platform. This role manages vendor relationships, provides internal system support, oversees configuration, and ensures the ERP meets the needs of our business. They will collaborate closely with our finance, operations, and technology teams, as well as external development partners. Key Responsibilities Serve as the primary internal technical point of contact for Dynamics 365 F&O. Manage and coordinate work with external ERP development and support partners. Perform Level 1 configuration changes and core system administration tasks. Troubleshoot and resolve internal technical issues related to the ERP. Work with business stakeholders to gather requirements and translate them into system solutions. Oversee data integrity, user access, permissions, and system security. Support integrations with data warehouses (Azure Synapse, Microsoft Fabric) and other business systems. Assist with reporting and analytics using Power BI, Management Reporter, and Excel. Maintain thorough documentation of system configurations, processes, and procedures. Participate in testing, training, and change management activities during rollouts and upgrades. Qualifications 3+ years administering ERP systems, preferably Microsoft Dynamics 365 F&O. Proven experience with ERP implementations and post–go‑live support. Familiarity with Microsoft Azure services (data warehousing, integration tools). Experience with Microsoft reporting tools (Power BI, Management Reporter, etc.). Solid understanding of finance and operations processes. Excellent communication, troubleshooting, and problem‑solving skills. Ability to work independently while managing multiple priorities in a fast‑paced environment. Strong listener who effectively gathers feedback and translates it into solutions. Clear communicator who simplifies complexity. Resilient, calm under pressure, and naturally curious with a drive for continuous improvement. Preferred Skills Experience in a global, multi‑entity ERP environment. Exposure to Microsoft Fabric and Synapse Analytics. Basic knowledge of X++ or experience coordinating custom development with external partners. Microsoft Dynamics 365 or Azure certifications. About Impact XM Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business. OUR BRAND – What We Believe Passion: is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish. Always Be CURIOUS: We explore possibilities, discover innovative solutions, and learn from experience. We>Me: Collaboration and transparent communication creates our best work. Trust: is Earned – We are defined by our actions and held accountable to our co‑workers, clients, and outcomes. Respect: is Given – We understand, acknowledge, and appreciate the perspective and actions of others. Safety: We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees. Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site. If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam. Job Details Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Information Technology Industries: Events Services #J-18808-Ljbffr