Customer Service and Technical Support

2 days ago

New Westminster, Canada GPS Canada Track Full time

'''Duties'''
- Assist with the installation, configuration, and maintenance of Tech systems (We provide training)
- Collaborate with other IT team members to resolve technical issues
- Document and track all support requests and resolutions in the ticketing system
- Conduct training sessions to educate users on software and hardware usage
- Communicate and coordinate with remote teams
- English fluent. Other languages are an asset.

'''Qualifications'''
- Can learn new tasks.
- Familiar with Google Docs, Sheets etc....
- Excellent communication skills, both written and verbal
- Good with Data entry and recording notes
- familiar with activations and SIM installs
- Previous experience working in a help desk or technical support role is preferred
- Basic knowledge of computer software

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

**Salary**: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Customer support: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- New Westminster, BC V3M 4K3 (required)

Ability to Relocate:

- New Westminster, BC V3M 4K3: Relocate before starting work (required)

Work Location: In person

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