Customer Service and Technical Support
2 weeks ago
'''Duties'''
- Assist with the installation, configuration, and maintenance of Tech systems (We provide training)
- Collaborate with other IT team members to resolve technical issues
- Document and track all support requests and resolutions in the ticketing system
- Conduct training sessions to educate users on software and hardware usage
- Communicate and coordinate with remote teams
- English fluent. Other languages are an asset.
'''Qualifications'''
- Can learn new tasks.
- Familiar with Google Docs, Sheets etc....
- Excellent communication skills, both written and verbal
- Good with Data entry and recording notes
- familiar with activations and SIM installs
- Previous experience working in a help desk or technical support role is preferred
- Basic knowledge of computer software
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
**Salary**: From $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
**Experience**:
- Customer support: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- New Westminster, BC V3M 4K3 (required)
Ability to Relocate:
- New Westminster, BC V3M 4K3: Relocate before starting work (required)
Work Location: In person
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