Administrative Assistant

**Job Information**

Job Requisition ID: 75256
Ministry: Treasury Board & Finance
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: September 22, 2025
Classification: Administrative Support 5

**Salary**: $1,913.27 - $2,342.49 bi-weekly ($49,936 - $61,138/year)

Treasury Board and Finance, Edmonton - Tax and Revenue Administration

Tax and Revenue Administration is responsible for the collection of revenue and the administration of Alberta’s tax, revenue and related benefit programs. The focus of our organization is to ensure a fair, efficient and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements.

**Role Responsibilities**:

- Are you a detail-oriented professional with a passion for supporting meaningful public service work? Do you thrive in dynamic environments where your organizational skills and problem-solving abilities make a real impact? If so, we invite you to explore this exciting opportunity with Tax and Revenue Administration.

**About the Role**

As an **Administrative Assistant**, you’ll be at the heart of our Tax Services Branch, supporting both the **Client and Legal Services and Information Services** teams. You’ll play a key role in coordinating the dispute resolution process, managing administrative systems, and ensuring smooth operations across the branch.

This is more than just an administrative role — it’s a chance to be the first point of contact for tax objections and waiver requests, providing vital support to both internal and external stakeholders, while helping to uphold the integrity of Alberta’s tax programs.

**What You’ll Do**
- **Coordinate Dispute Resolution**: Manage waiver and objection files using the DRATS system, ensuring accuracy and compliance with legislation.
- **Support Branch Operations**: Arrange meetings, coordinate travel, manage time reporting, and assist with publications and policy updates.
- **System Maintenance**: Provide technical support for DRATS, assist with testing and upgrades, and maintain user access.
- **Records Management**: Maintain SharePoint and M Drive content, archive documents, and support file retrieval processes.
- **Stakeholder Engagement**: Communicate with internal teams and external clients, resolving inquiries and escalating complex issues as needed.

**What You Bring**
- Several years of administrative experience
- Strong understanding of TRA programs and dispute resolution processes
- Proficiency in Microsoft Word, Adobe Acrobat Pro, and Excel
- Excellent communication, attention to detail, and conflict resolution skills
- Ability to analyze information, prioritize tasks, and adapt to changing needs
- A collaborative spirit and a commitment to public service excellence

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

**Agility**: The programs that TRA administers are constantly changing as legislation is added and new programs are introduced. In addition, the way in which TRA is administering its programs is also transitioning as we strive to be more efficient. As a result, the Administrative Assistant will be required to adapt to an ever-changing environment of program administration.

**Build Collaborative Environment**: The Tax Services Group is a collaborative team that requires group thinking and internal discussions due to the highly technical nature of the work. The Administrative Assistant will have to liaise with the senior members of the team in order to ensure that the dispute resolution process is administered in accordance with the applicable legislation. This will require a collaborative approach.

**Creative Problem Solving**: The Administrative Assistant will encounter technical issues with DRATS and will be required to trouble shoot the issues as they arise. They will also deal with external stakeholders on dispute resolution issues and will have to think on their feet in order to determine the best course of action in order to solve the problem.

**Drive for Results**: Striving for reliability, accuracy and quality, focusing on key priorities, collaborating effectively, finding solutions and meeting deadlines are different examples of how this skill/level is essential for the position.

The links below will assist you with understanding competencies:
**Qualifications**:

- Education and Experience Requirements:
This position requires a high school diploma and three years of experience including experience with diverse software like MS Office (Excel, Word), Adobe Acrobat, ability to navigate internet sites and learn internal inventory software systems (DRAT