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Technical Analyst
2 weeks ago
Tundra Oil & Gas is a Manitoba-based oil and gas exploration and production company and a wholly-owned subsidiary of Winnipeg-based James Richardson & Sons, Limited. Tundra’s head office is in Winnipeg, with additional offices in Virden, Estevan and Calgary. At Tundra, we believe that our people are the foundation of our success, and we are dedicated to growing our company in a sustainable and disciplined way. This philosophy has served us well since our inception in 1980. Today, Tundra is a team 325-strong, and a leader in the Manitoba and southeast Saskatchewan oil industry. We take pride in supporting the communities in which we operate and stewarding the resources we manage for today and for the future. We are committed to working together and to getting everyone home safe every day._
Tundra is seeking to fill a** Technical Analyst **position based out of our **Winnipeg, Manitoba** office.
Reporting to the Lead Technical Analyst some specific duties and responsibilities of the** Technical Analyst **include, but are not limited to:
- Handle support requests finding effective resolution to these issues.
- Escalate support issues that cannot be addressed to an appropriate technician.
- Documents steps taken and resolution of support issues in IT ticket tracking systems and knowledgebase.
- Manage employee onboards and departures verifying systems and access are granted and removed as instructed.
- Conduct research on products, services, standards, and good practices.
- Find proactive ways of empowering our users to become self-sufficient with technologies including training, self-help guides and a knowledge base.
- Asset management & inventory of all IT devices.
- Communicate activities and other necessary items at IT team meetings.
- Assists other supporting roles including systems, network, and project execution.
- Participate in on-call rotation and responsibilities.
- Other duties as assigned.
- College diploma or university degree in the field of information technology.
- Microsoft, CompTIA and ITIL certifications a plus.
- Relatable experience with business technology.
- Proficient with Microsoft Windows client operating systems, Office, and other productivity tools.
- Familiar with Microsoft Server operating systems.
- Familiar with Active Directory Users and Computers and other user administration technologies.
- Strong understanding of all sorts of hardware and components including desktops, laptops, tablets, printers, monitors, and cell phones.
- General knowledge of networking devices and services including routers, switches, internet, DHCP, DNS, TCP/IP, LAN and WAN.
- Strong customer service skills.
- Good written and oral communication skills.
- Good interpersonal skills.
- Strong decision-making skills.
- Ability to conduct research.
- Self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively manage multiple tasks simultaneously.
- Experience working in a team-oriented, collaborative environment.
