Service Coordinator

16 hours ago

Vaughan, Canada Stage Windows & Doors Full time

Grow with us as a **Service Coordinator** at Stage Windows & Doors

**Location**:Vaughan, ON (Onsite Role).

**ABOUT US**

Stage Windows & Doors is a leading manufacturer of custom window and door solutions tailored to meet our clients’ unique needs. Located in Vaughan, our state-of-the-art facility serves both the residential replacement and custom home markets. We are committed to delivering exceptional value through quality craftsmanship, on-time delivery, and outstanding customer service. At Stage, we believe in creating a workplace rooted in safety, respect, collaboration, and continuous growth—with a little fun along the way

***:
**KEY RESPONSIBILITIES**:

- Provide administrative support to the Service Department, including scheduling, data entry, system updates, and inventory tracking.
- Serve as the first point of contact for customers, responding to service inquiries and concerns with professionalism and a customer-first attitude
- Accurately input service orders into the system, ensuring all information is entered in a timely and precise manner.
- Conduct follow-ups with clients post-service to gather feedback, measure satisfaction, and address any outstanding concerns.
- Understand and process warranty claims accurately, ensuring entitlement validation and complete documentation within internal systems.
- Monitor and report on essential service metrics such as turnaround time, service quality, and customer satisfaction.
- Ensure full compliance with service-related contractual obligations and maintain thorough, up-to-date documentation.
- Act as a central communication link between internal departments, field service teams, and external vendors to streamline issue resolution and service delivery.
- Identify and report service delays, recurring issues, or customer concerns to the Service Manager, contributing to continuous improvement efforts.
- Maintain accurate and timely records using the Fenevision system to support effective tracking and service coordination.
- Spend time in the production area to deepen understanding of product components, materials, and manufacturing processes, enhancing service accuracy.
- Take initiative in identifying opportunities for process improvement, supporting special projects, and contributing to a more efficient service operation.

**KNOWLEDGE & SKILL REQUIREMENTS**:

- 3-5 years of experience in customer service, sales coordination, or vendor management, preferably in a B2B or manufacturing environment.
- Excellent verbal and written communication skills with a strong customer-service mindset.
- Highly organized, detail-oriented, and able to manage multiple priorities effectively.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Ability to work collaboratively in a team-based, fast-paced setting.
- Experience working with service technicians or field teams is a plus.
- Eagerness to learn about products and services through time spent in production.
- Dependable, punctual, and committed to fostering a safe and engaged work environment
- Proficiency in Microsoft Office, including Outlook, Excel and Word.

**WHY STAGE WINDOWS & DOORS?**
- Competitive Salary: We offer a salary that reflects your experience and expertise.
- 100% Employer-Paid Benefits upon successful completion of probation.
- Opportunities for growth and career advancement.
- Dynamic Work Environment: Enjoy an engaging and supportive company culture where teamwork and safety are prioritized.
- We recognize and reward hard work, innovation, and commitment to excellence.

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