IT Support Specialist

Hey there Are you looking for a new challenge? Are you ready to take your IT skills to the next level? If so, CEP-LRI is the perfect place to advance your career
Founded in 1972 by three engineers specializing in electrical failures and fire investigations, our company now employs 135 people across 10 offices throughout Canada. With over 50 years of experience, CEP Forensic has successfully determined the most probable cause of a loss or failure in more than 120,000 cases. Our experts are typically hired by insurance companies or attorneys in litigation to produce expert reports in a wide range of fields: fire and explosion, electrical failures, mechanical and biomechanical issues, civil and structural engineering, materials engineering, metallurgy, collision reconstructions, chemistry and chemical engineering, and environmental science.
We are looking for an IT Support Specialist to join our wonderful team. If you are someone who takes their work seriously but also has a great sense of humour, we want you on our team.

**Your Mission**:

- Manage Service Desk requests, prioritize and address requests based on urgency, and act to resolve issues as quickly as possible.
- Collaborate with internal and external teams to find solutions.
- Provide technical assistance to users, answer questions, and resolve issues related to computer systems, software, and hardware, whether remotely or in person.
- Work closely with the team on analyzing complex issues (Level 3).
- Keep users informed about the status of their requests on a regular basis.
- Document identified problems and ensure requests are transferred to service providers as needed.
- Document recurring issues in technical sheets available to employees.
- Manage the inventory of hardware and software, including but not limited to laptops, mobile devices, printers, and IP telephony.
- Handle IT equipment upon the arrival and departure of employees.
- Establish and maintain healthy working relationships with both employees and service providers or subcontractors.
- Perform any other tasks as assigned.

**In Your Bag**:

- A university degree in Computer Science or a technical diploma in IT with relevant experience.
- Two (2) years of experience in IT within a technical support environment.
- Knowledge of PC and Mac environments.
- Experience with Egnyte, Microsoft 365, Salesforce, and other SaaS (Software as a Service) is a plus.

**Desired Qualities**:

- Possess interpersonal skills and strong oral and written communication abilities in both French and English.
- Have a genuine desire to assist employees: demonstrate empathy, initiative, and curiosity in finding solutions.
- Exhibit skills in priority and time management.
- Continue to acquire knowledge in IT and stay updated on industry best practices and standards.

Maybe up to now you’ve been thinking this is too easy. Here’s the catchWe’re not just looking for someone who can meet the mission’s objectives and has the right tools in their bag. We’re also looking for someone who will bring a unique personality to our team along with their own endearing quirks.
**Your Benefits**:

- Flexible and hybrid work schedule.
- A work environment where you can both rely on others and have fun.
- Numerous opportunities for professional development.
- Competitive benefits: healthcare, dental care, vision care, massages, psychological support, employee and family assistance programs, telemedicine services, allowances for sports and home office, several paid leave days (including your birthday), employee events and activities, and much more.
- The chance of a lifetime to work with extraordinary people.