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Level 1 IT Technician

3 weeks ago

Laval, Canada FED IT CA Full time

**Fed IT, a recruitment firm specializing in recruitment for IT jobs, We work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your world. We cover the IT, development, decision-making and infrastructure professions. We are looking, for one of our clients, for Support Technician level. 1, for the call center department, it's a permanent position, very interesting for a first experience. Your missions**:**
YOUR MISSIONS**:

- Provide support to internal users
- Maintain all service requests via the ticketing tool
- Pass on second level requests in case of more advanced technical level

**YOUR PROFILE**:

- Diploma in computer science (DEC or DEP)
- First experience accepted
- Knowledge of Microsoft, Exchange and AD tools
- Excellent communication
- Bilingualism essential (French and English)

**OPPORTUNITIES**:
The company offers you a competitive salary, benefits (group insurance, retirement savings), corporate discounts and continuing education.