Dispatcher, Customer Scheduling

2 days ago

Brampton, Canada Coca-Cola Canada Bottling Limited Full time

Shift/Hours - 8:00 AM to 4:00 PM EST Tuesday to Saturday

**This is a 12 Month Contract, opportunity to be converted full-time

**About This Opportunity**:
Reporting to the Supervisor, Equipment Services Operations, the Dispatcher, Customer Scheduling is responsible for overseeing the completion of reactive equipment activities in SAP. The primary function of this role is to enable the Fields Service Technicians by dispatching their activities while providing additional support to the field as required.

As a point of contact for Field Service, Coca-Cola Limited, the Customer Sales Solutions Centre (CSSC), and the customer, timely and effective communication is critical. The position will be responsible for handling inbound customer calls, resolving escalations, and responding to investigation requests.

**Responsibilities**:

- Oversee the dispatching of equipment service calls
- Monitor the Dispatch Grid and backlog to ensure productivity and efficiency
- Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement.) in Technician workday
- Accurately process and schedule Customer Service Tickets within designated milestones.
- Perform parts transfers or market searches for technicians (evenings and weekends)
- Act as a contact between CSSC and Field Service for escalations and investigation
- Report on equipment and service activities for key stake holders and other functional areas
- Oversee equipment service projects and initiatives
- Create Purchase Orders (POs) in SAP
- Process and audit Market Execution Partner (MEP) invoicing

**Qualifications**:

- High school diploma required
- 1+ years of customer service experience required
- Ability to work effectively in a team environment
- Proficient in Microsoft Office products; Outlook, Excel, Word, etc.
- Flexibility to work evenings, weekends, and holidays.
- SAP experience is an asset
- Knowledge of Canadian geography is an asset

**About Us: Proudly Canadian and Independently Owned, We are Coke Canada**

**Important**

All offers of employment at Coca-Cola Canada Bottling Limited (“Coke Canada Bottling”) are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

  • Dispatcher, Customer Scheduling

    7 days ago

    Brampton, Ontario, Canada CONA Services Full time $45,000 - $65,000 per year

    Work Location - Work From Home, if candidate is based outside of Ontario. If the succesfull incumbent is based in GTA, they will require to be in Brampton office 3 days a week Department - Reactive ServiceJob Function - Administrative/Clerical/Office SupportEmployee Type - Contractor  SalariedShift/Hours - Sunday to Thursday from 8am to 4pm for first 6...

  • Dispatcher, Customer Scheduling

    7 days ago

    Brampton, Ontario, Canada Coca-Cola Canada Bottling Limited Full time $45,000 - $70,000 per year

    6 Nov 2025Work Location - Work From Home, if candidate is based outside of Ontario. If the succesfull incumbent is based in GTA, they will require to be in Brampton office 3 days a weekDepartment - Reactive ServiceJob Function - Administrative/Clerical/Office SupportEmployee Type - Contractor SalariedShift/Hours - Sunday to Thursday from 8am to 4pm for first...

  • Dispatcher, Customer Scheduling

    7 days ago

    Brampton, Ontario, Canada CONA Services Full time $40,000 - $60,000 per year

    Work Location - Work From Home, if candidate is based outside of Ontario. If the succesfull incumbent is based in GTA, they will require to be in Brampton office 3 days a week Department - Reactive ServiceJob Function - Administrative/Clerical/Office SupportEmployee Type - Contractor  SalariedShift/Hours - Sunday to Thursday from 8am to 4pm for first 6...

  • Dispatcher, Customer Scheduling

    2 days ago

    Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    Department - Reactive Service - Job Function - Administrative/Clerical/Office Support - Employee Type - Contractor Salaried - Shift/Hours - Sunday to Thursday from 8am to 4pm for first 6 months, Monday to Friday days the reminaing 12 months **This is an 18 Month Contract, opportunity to be converted full-time - **About This Opportunity**: - Reporting to...

  • Dispatcher, Customer Scheduling, 12 Month Contract

    2 days ago

    Brampton, Canada Coca-Cola Canada Bottling Limited Full time

    Shift/Hours - 8:00 AM to 4:00 PM EST Tuesday to Saturday **This is a 12 Month Contract, opportunity to be converted full-time Internal Title: Planner, Reactive **About This Opportunity**: Reporting to the Supervisor, Equipment Services Operations, the Dispatcher, Customer Scheduling is responsible for overseeing the completion of reactive equipment...

  • Dispatcher/customer Service

    32 minutes ago

    Brampton, Canada KPH Logistics Inc. Full time

    We are currently looking to hire a Dispatch Coordinator who will be responsible for dispatching daily deliveries that transport fright across GTA, Pre-Planning, and Dispatching future loads. **Responsibilities**: - Plans and coordinates pickups/deliveries and enter into the system to ensure that they will be completed on time; - Establishes proactive...

  • Dispatcher/customer Service

    2 weeks ago

    Brampton, Canada Baseline Trucking Full time

    We at Baseline Trucking are offering a job opportunity for professionals with a background in managing Flatbeds/Step decks. **Requirements**: **Dealbreakers**: - **Minimum 1 years of recent experience in the trucking industry as a dispatcher.**: - **Experience with Flatbeds/Step decks.** Additional skills that will be considered: - Book of business for...

  • Dispatcher/customer Service

    2 days ago

    Brampton, Canada XTREME TOWING INC Full time

    Our company is looking for a reliable Dispatcher to receive incoming requests for vehicle towing, and dispatch the information to tow truck drivers. Good customer service skills, communication skills, organizational skills, and the ability to multi-task essential. MUST HAVE SOME AUTOMOBILE KNOWLEDGE MUST BE FLUENT IN ENGLISH **Job Type**:...

  • Dispatcher

    4 days ago

    Brampton, Canada MPM Freight Lines Full time

    **Job Overview** We are seeking a detail-oriented Dispatcher to join our team. The Dispatcher will play a crucial role in coordinating transportation and logistics operations efficiently. **Responsibilities**: - Answering incoming calls and responding to customer inquiries. - Arranging the loads with the customers daily. - Scheduling and Dispatching...

  • Dispatcher

    2 weeks ago

    Brampton, Canada Laser Heating & AC Inc. Full time

    **HVAC dispatcher Job description**: - Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability. - Generates Work Order Documents, dispatches technicians, and notifies customers. - Responsible for customer interaction/satisfaction. - Procure parts for scheduled repairs, quotations. - create...