Truck Dispatcher
5 days ago
**Overview**
BIG WORLD LOGISTICS is a growing logistics and transportation company committed to delivering excellence and reliability. We specialize in Amazon Relay and other major load boards, and we’re looking for a **dedicated Dispatcher** to join our team for a long-term role. If you’re a proactive multitasker who can take full ownership of the job, go the extra mile, and thrive under pressure, we want to hear from you
**Dispatcher Job Responsibilities**
- **Coordinate and Schedule Loads**:
- Plan and assign loads for drivers, ensuring on-time pickups and deliveries.
- Manage routes efficiently to maximize profits and minimize delays.
- **Amazon Relay / Load Board Management**:
- Actively search, book, and confirm loads from Amazon boards and other load boards.
- Ensure compliance with Amazon’s policies and performance metrics.
- **Driver Communication & Support**:
- Maintain clear and timely communication with drivers throughout their trips.
- Assist drivers with any issues (breakdowns, delays, etc.) and provide solutions quickly.
- **Load Tracking & Updates**:
- Monitor shipments in real-time, update status in tracking systems, and inform customers when necessary.
- Handle check calls and provide accurate ETAs.
- **Problem Solving & Critical Thinking**:
- Anticipate potential problems and resolve them before they affect delivery timelines.
- Handle last-minute changes, cancellations, or emergencies with professionalism.
- **Documentation & Compliance**:
- Ensure all load-related documents are complete and accurate (BOLs, PODs, invoices).
- Maintain compliance with DOT regulations and Amazon Relay requirements.
- **Customer & Broker Interaction**:
- Communicate with brokers/customers to negotiate rates and confirm details.
- Build strong relationships for repeat business.
- **Multitasking & Prioritization**:
- Manage multiple drivers and loads at the same time without compromising accuracy.
- Prioritize urgent tasks while keeping all other operations smooth.
- **Go the Extra Mile**:
- Take full ownership of dispatch operations, ensuring smooth workflow.
- Be available for urgent situations and provide proactive solutions.
**Qualifications**
- Experience with transportation management systems is preferred.
- Strong **communication and negotiation skills**.
- **Multitasker** with ability to work under pressure.
- **Tech-savvy**, familiar with Amazon Relay and load boards.
- Problem solver with a **“ownership” mindset**.
- Looking for **long-term commitment**.
- Flexible and **ready to go the extra mile**.
**Before You Apply**
Please ensure that you are **committed to working long-term** with BIG WORLD LOGISTICS. We are **not looking for someone who wants to learn and then move to another company**. We need a **dedicated individual who takes full ownership and grows with us**.
**Job Types**: Full-time, Permanent
Pay: $17.75-$20.00 per hour
Work Location: In person
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