DevOps Support Specialist

The _**DevOps Support Specialist**_ is responsible for enterprise web deployments and integrations. Daily duties will include the installation and configuration of web servers, monitoring systems activities, and fine-tuning system parameters and configuration to optimize performance and ensure the security and accessibility of systems. The incumbent will develop and maintain operating procedures, which support the web infrastructure environment.

**What our **_**DevOps Support Specialist**_ **does**:

- Creates and maintains technical documentation including operational run books, user guides, and standard operating procedures.
- Develops DevOps framework and implements standards, processes, and controls for release and deployment activities.
- Develops and manages software continuous integration and deployment processes.
- Communicates effectively across diverse disciplines (with Product, Engineering, Data, etc.) to collect requirements, set and achieve optimal outcomes.
- Develops and maintains automation processes for build, deployment, and release pipelines.
- Provides technical support for immediate and ongoing infrastructure problems.
- Provides support for services go-live, including planning, development and test support, production deployment, and post go-live review.
- Maintains services once they are live by measuring and monitoring availability, latency and overall system health.
- Partners with product development and testing teams in order to provide domain expertise around infrastructure design, security, and observability.
- Automates manual business and operational processes.
- Continuously evaluates and tunes the monitoring and alerting to enable proactive incident management.
- Works on the continuing reduction of human intervention in operations tasks and process automation.
- Develops data, process, and network models to optimize architecture and to evaluate the performance and reliability of designs.
- Plans, designs, and co-ordinates the development, installation, integration and operation of computer-based systems.
- Responsible for setting up, configuring, supporting and managing various components of platform environments to ensure system performance and reliability.
- Configures/tunes Windows OS, Microsoft IIS and MSSQL Server for scalability, performance, and automation as required.
- Collaborates with the developers and quality assurance staff, including coordination and support of all release / deployment processes and activities across all environments.
- Develops, implements and deploys new and existing instrumentation for monitoring the health and availability of services including fault detection, alerting, triage, and recovery (automated and manual).
- Identifies performance-related issues and works with various team members to resolve.
- *All other duties as assigned._

**Skills you possess**:

- Analytical thinking
- Problem solving
- Teamwork
- Planning and organizing
- Risk management
- Adaptability

**What we are looking for**:

- Must have experience working on.Net platforms
- Must have strong knowledge of PowerShell
- Must have good networking and data storage knowledge with Microsoft SQL Server
- Must have strong knowledge of and experience working with IIS, Windows Virtual Servers
- Bachelor’s degree in Computer Science, or a related technical field involving coding or equivalent practical experience
- Experience with medium or large-scale infrastructure; SaaS experience a definite asset
- Strong Experience with Microsoft Server OS, IIS, SQL Server configuration and management
- Experience supporting.NET /.NET Core framework technology
- Computer literacy, including effective working skills with Microsoft Word, Excel, PowerPoint, and Outlook required; Microsoft Dynamics experience is an asset
- Experience in Agile (SCRUM) project methodology and practices
- A keen interest in information security and associated tooling
- Expertise with Windows system administration, networking, and security
- Experience with microservices architectures and debugging/investigation techniques
- Experience influencing engineering and operations best practices within your team
- Strong problem-solving, collaboration, and organizational skills
- Basic understanding of Active Directory, LDAP, DNS, TCP/IP, and technologies
- Understanding of change management methods/procedures
- Ability to work on multiple concurrent projects with little manager oversight
- Knowledge of clustering and load balancing
- Must reside in Canada to be eligible for this role

**Working conditions**:

- Able to accommodate flexible hours and participate in ad-hoc support
- Remote work and in-office work
- Manual dexterity required to use desktop computer and peripherals

**About us**

At Commport Communications, we live and breathe our Purpose: To _solve integration challenges_ in business-to-business relationships for the benefit of the communities in which we are all members.

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