Coordinator, Operational Excellence

6 days ago

Toronto, Canada Access Information Mgmt of Canada, ULC Full time

**We Are Access**

We are Access We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.
**The Impact You Could Make**

The Area Operations Coordinator (Operational Excellence) is responsible for working with area leadership, the individual markets, the Area Operations Director, the North American Operational Excellence Team, Client Care, and IT to enable operational and systems improvement projects and initiatives. The Area Operations Coordinator (Operational Excellence) reports to the Area Operations Director for Canada.
**Your Daily Responsibilities**
- Track identified operational, process, or quality issues in an operational defect log.
- Under general supervision, monitor operational dashboards for assigned area or markets in order to recommend or discover areas for improvement and opportunities for further analysis by the Area Operations Director, Canada.
- Track and resolve operational and process issues with direction from the Area Operations Director, Canada.
- Communicate with appropriate team members and departments to inquire about processes, systems, or other operational information to resolve outstanding operational support issues.
- Send communications about changes and operational initiatives to the relevant markets.
- Organize visits and meetings about operational initiatives on behalf of the Area Operations Director, Canada.
- Present findings, solutions, and training ideas to the Area Operations Director.
- Conduct and build operational training or standard procedures for markets.
- Demonstrate professionalism in all internal and external interactions.
- Other duties as assigned by Supervisor.
**More About You**
- High School Diploma or equivalent required.
- At least 4 years’ experience from any combination of the following: operations, process improvement, conducting/presenting research, and/or data analysis.
- Strong communication skills, both oral and written, including the ability to communicate with tact and poise in demanding situations.
- Excellent presentation skills.
Experience with reading reports from Power BI preferred.
- Highly organized with attention to detail to ensure accuracy in the completion of paperwork and other assignments.
- Ability to work collaboratively in a team environment.
- Ability to work independently with an understanding of when to get others involved.
- Ability to prioritize and organize workflows and procedures while exercising judgment and discretion in problem situations.
***Why Access?**
- Competitive Annual Salary
- Medical, Dental, Vision and Life insurance
- Paid Vacation, Sick and Personal days
- Retirement program with company match
- Ability to work from home.
- All qualified applicants will receive consideration for employment._

**Education**:
Required
- High School or better

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