Operational Excellence Manager

**ABOUT FANDUEL GROUP**

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That's no easy task, which is why we're so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give.

**Our brands in Canada include**:

- **FanDuel Sportsbook & Casino** — America's #1 sports betting app launched in Canada on April 4th

We are also part of the Flutter Entertainment Group and in Canada Flutter operates:

- **PokerStars** — The premier online poker product that includes an online casino and sportsbook

**THE POSITION**

**_ Our roster has an opening with your name on it_**

The Operational Excellence manager will play a critical role for our Canadian team to help achieve optimal operating efficiency. The mission of the Operational Excellence manager is to identify, recommend, and help implement sustainable processes and improvements to the business. Early on, this role will focus on having key functions working together in order to deliver key business initiatives. This person will also be responsible for working cross functionally to set operating performance targets and implement reporting processes to help us track metrics. This will enable FanDuel Canada to provide superior flow of value to the customer and distinguish the business from its competition. The Operational Excellence Manager will lead these processes in every respect, from managing its projects, providing strategic consultation to the Canadian Leadership team, and collaborating with stakeholders to ensure that the business operates at an industry-leading level.

**THE GAME PLAN**
**_Everyone on our team has a part to play_**
- Work closely with the Canadian Leadership team to execute Long-term planning of strategic initiatives and priorities to further FD Canada's overall goals, including expansion into other provinces/products
- Prioritization of product/tech backlog alongside Product/Tech
- Work with Operations, Marketing, Commercial, R&T, Product, Tech and other parts of the business to agree, document, and operationalize an approach to BAU processes, common issues/ market opportunities
- Prioritize and deliver commercial and operational business requests to Product & Tech teams
- Consult with colleagues to build high level policies and processes to ensure the organization is functioning smoothly
- Work with relevant colleagues to audit, document, and optimize existing operational processes regularly
- Work with all operational lines (Fraud/Payments, CS, HR, Marketing, RG, Compliance, Tax/Finance/Accounting, Commercial, etc.) to ensure consistent approach to Management/reporting of incidents across the business
- Coordinating teams to foster exchanges of ideas and identifying pain-points and potential issues in advance to identify key customer journeys, pain points, and improvement opportunities
- Assuring synchronization where appropriate with US SBK/CAS operations
- Ensure reporting to regulators is complete, timely, and automated where possible
- Ensure RG/Compliance remains at the forefront of key decision making across the business
- Support Finance Manager where needed in budgeting/hiring etc
- **_Work with Product and Tech teams to manage on-going and continuous improvement process and relationships with external business partners_**:

- Assist all teams within Operations and Marketing and Commercial to improve their tooling through optimization, overhaul, or automation

**THE STATS**

**_ What we're looking for in our next teammate_**
- Minimum 5 years working in the gaming, gambling, or a relevant industry highly preferred
- Minimum 2 years of managerial or mentorship experience preferred
- Ability to take broad direction and translate into well-researched, actionable output
- Strong desire to help others learn and grow
- Hands-on experience in delivering robust business cases
- Experience prioritizing and leading complex projects across multiple spaces
- Numerical proficiency and an analytical approach to problem solving
- Excellent interpersonal skills with the ability to work effectively with third parties and Flutter Group brands
- Ability to input and align with the priorities for each vertical business and the wider FanDuel Group business
- Competency with data related to business improvement metrics and operational performance
- Excellent organizational skills and pride in attention to detail
- Excellent verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences