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Customer Service Coordinator

2 weeks ago

Ancaster, Canada Guest Plumbing and HVAC Full time

**Job Title: GUEST CUSTOMER SERVICE COORDINATOR**

Guest is an innovative, efficient, and knowledgeable business that is seeking a Customer Service Coordinator to join the team. Our company is highly distinguishable in Hamilton, Burlington, Oakville and surrounding areas. We are continuously contributing to our construction industry through our business execution, enhancing the customer experience of home services and unstoppably pushing the boundaries of the high-demand trades.

Our Guest team prioritizes motivational intelligence and solution-oriented approaches over problem-oriented thinking. You will work with highly respected, supportive and responsible team members. We will provide assistance to help you become the best version of yourself alongside our exclusive health benefits and great culture.

**Summary. **Directs control over all aspects of the scheduling of all Skilled Trade Employees and outsourced Contractors. Coordinates with Project Managers, Director of Administration and any other Guest vendors to ensure each customer receives all services as specified in the contract proposal by performing the following duties.

**Duties and Responsibilities.** To perform this job successfully, an individual must be able to perform each of the following duties:

- Forecasts/schedules daily, weekly, monthly support requirements
- Resolves minor problems
- Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance
- Customer on boarding
- Act as first point of contact for Customer
- Assists the President/CEO and Management Team with daily administrative duties
- Completes a broad variety of administrative tasks that include managing an active calendar of appointments and events
- Composing and preparing correspondence
- Arranging complex and detailed travel plans
- Itineraries and agendas and compiling documents for meetings
- Ordering supplies for office
- Other duties as assigned

**Key Competencies**:

- Excellent verbal and written communication skills
- Organizational skills
- Information management
- Problem analysis and problem solving skills
- Team member
- Stress tolerance
- Sense of urgency
- Tenacious
- Customer service skills
- Attention to detail and accuracy

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person