Product Support Technician

The Product Support Technician (PST) for Surface Mining is responsible for supporting current products in the field by providing technical support to internal staff in the office and customers at the customer’s site. The PST is also responsible for providing input to the Surface Mining Division engineering team on new product development by participating in design reviews, risk reviews, service/maintenance reviews and creation of operation & service technical documentation when required as part of overall machine design process.

**About the Position**: _The Product Support Technician is responsible for supporting current products from the Surface Mining Division, providing technical support to internal staff and customers in the office and at the customer’s site. This position requires the following proficiencies:_
- Travel to customer site/MacLean branches to provide direct technical support globally.
- Travel to customer sites to troubleshoot, repair and provide recommendations to prevent reoccurring issues.
- Operate and test mobile equipment according to defined test plans to validate performance
- Perform customer inspections of new equipment, follow-up to ensure the work is completed before shipment.
- Audit machines during customer deliveries, provide feedback on performance, recommend spares list for new machines.
- Support product introduction, either the 1st type to an existing mine or 1st MEMCO unit to a new customer.
- Technical product training for both external and internal resources.
- Assist the engineering department with root cause investigation and risk assessments
- Create and support technical documentation i.e. operator, service, maintenance manuals
- Provide technical summary reports when required.
- Prepare feedback for operational improvements and/or deficiencies.
- Provides technical feedback regarding equipment performance and reliability.
- Work with Capital Engineering on the development of a new product line.
- Support manufacturing plants to build new prototype/existing machines.
- Provide field service and training departments with service, maintenance and operation information on new products and components.
- Coordinate meetings with external/internal customers.
- Support technical relationships between MEMCO and component suppliers/3rd party vendors.
- Preferred Heavy Duty Equipment Mechanic (HDEM) or Mechanical Engineering Technologist, Licensed Journeyman electrician 309A or 442A Industrial Electrician
- Five to Ten (5-10) years’ experience in mining equipment
- High level of computer literacy and proficiency with MS Office
- Ability to train and transfer knowledge to others
- Strong investigation and diagnostic skills
- Excellent written and verbal communication skills
- Ability to travel domestically and internationally

**This position is for the Day Shift, Monday through Friday (5 x 8 hour shifts)**

**About Us**: _MacLean Engineering has been a leading innovator of underground mining equipment solutions for over 50 years. As we continue to expand our product range and geographic footprint, we remain privately owned and consistently focused on the Company’s founder’s original engineered design imperatives - safety, productivity and enduring quality. MacLean Engineering has four manufacturing facilities located in Collingwood, Owen Sound, Barrie, and Mexico. Our workforce is comprised of various skilled trades working together in a safety and quality-oriented environment to produce components and equipment to the underground mining industry, as well as the municipal, environmental, and industrial sectors._

**If you are interested in being a part of an established and growing Canadian Company, we want to hear from you**

We offer competitive wages and benefits including:

- 3 weeks' vacation annually.
- Paid sick and family emergency time.
- Paid overtime after 40 hours worked.
- Flexible Group benefits Package (Once probationary period is completed)
- Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
- Annual Employee Bonus
- $250 Annual Safety Shoe allowance
- $200 Bi-annual Prescription Safety Glasses allowance
- Company Paid Uniforms
- Employee appreciation days, raffles/draws, BBQ’s and much more
- MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005)._
- MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._