Visitor Services Supervisor

**Job Information**

Job Requisition ID: 66438
Ministry: Forestry and Parks
Location: Canmore
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary
Scope: Open Competition
Closing Date: February 2, 2025
Classification: Program Services 2

**Salary**: $2,345.14 to $3,076.28 bi-weekly ($61,208- $80,290/year)

The Canmore Nordic Centre (CNC) is an internationally recognized venue for biathlon, cross country skiing, mountain biking and trail running. In addition to being the host site of the national cross country and biathlon teams, this Provincial Park hosts over almost weekly large scale sporting events and hosts hundreds of wedding ceremonies, meetings and facility bookings annually. Combined, this results in high visitation exceeding 850,000 visits per year.

**Role Responsibilities**:
This position is responsible for providing a full range of visitor services to meet expectations of guests, partners, and stakeholders while contributing to the financial and administrative oversight of the park in alignment with the Canmore Nordic Centre vision for year-round recreational and training opportunities by:

- Providing excellent customer service by leading, supervising, and managing the Visitor Services Team and the Visitor Information counter:

- Creating position descriptions for salary and wage Visitor Information Centre (VIC) staff.
- Training staff to ensure they are capable of their individual roles with mínimal support.
- Regular staff check ins and performance assessments/reviews.
- Ensuring the VIC is well-equipped with supplies for each season.

Improving awareness of the opportunities at Canmore Nordic Centre Provincial Park and communication to visitors within the park (wayfinding, signage, mapping, website updates and Social Media content creation in alignment with AB Parks).
- Processing revenue / Accounts receivable:

- Weekly financial reconciliations of the Visitor Information Counter point of sale terminals (Preparing and submitting deposits and financial revenue forms).
- Administrating and reconciling P-Card monthly statements.
- Reviewing and updating revenue spreadsheets with Area Manager and Regional Controller.
- Maintain program area revenue statistical data.
- Processing revenue / Accounts payable:

- Coding and submitting invoices to financial database (1GX).
- Enter contract payments.
- Run monthly 1GX revenue reports for general revenue (GRF) and dedicated revenue (DRF).
- Monitor, balance and forecast the GRF/DRF budgets on a monthly basis.
- Complete Fiscal end duties.
- Administrating and maintaining accurate record keeping of new and existing Business Partners.
- Development and maintenance of the Canmore Nordic Centre Provincial Park’s area budget whilst implementing and maintaining the Canmore Nordic Centre revenue collection and reporting systems:

- Monitoring and forecasting expenditures.

Providing input to other leadership team members to optimize collaboration and efficiency in the overall operation of the facility. Assisting other administrative areas including office organization and human resources.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
Build Collaborative Environments - The Visitor Services Supervisor is responsible for managing a team in a customer service environment, coordinating staff, visitors, and stakeholders in a complex environment (sometimes with competing interests) to achieve a positive outcome.

Drive For Results - The Visitor Services Supervisor is responsible for working within the parameters of a government structure to deliver exemplary visitor experiences. This requires assessment of customer services, but also seeing opportunities for improving visitor information to achieve optimal outcomes (including compliance).

Creative Problem Solving - The operational complexity of CNC means that the Visitor Services Supervisor will need to use creative problem solving on a daily basis to achieve fast and efficient service while meeting the requirements of government systems.

Agility - The Visitor Services Supervisor is responsible for implementing processes, policies and systems at a site specific scale that align with GoA direction. Additionally, the nature of outdoor sports requires an agility to respond to rapidly changing conditions while ensuring quality of experience and public safety.

Develop Self and Others - The Visitor Services Supervisor is responsible for the development and implementation of staff hiring, development and retention strategies as well as the annual operation of this specialized facility.

**Qualifications**:

- Education and Experience:

- University degree (4 years) requ