Front Office Manager
3 days ago
**Job Overview**
**Responsibilities**
- Oversee daily front office operations, ensuring smooth and efficient service delivery.
- Manage the front desk team, including hiring, training, and performance evaluations.
- Provide excellent guest services by addressing inquiries, resolving complaints, and ensuring guest satisfaction.
- Maintain accurate records of reservations, check-ins, and check-outs using hotel management software.
- Implement and uphold hotel policies and procedures to ensure compliance with industry standards.
- Coordinate with other departments to enhance the overall guest experience.
- Handle phone calls with professionalism and courtesy, demonstrating excellent phone etiquette.
- Monitor inventory of front desk supplies and order as necessary.
**Experience**
- Previous experience in a hospitality environment is required.
- Proven track record in customer service roles, with strong guest service skills.
- Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
- Familiarity with phone systems and front desk operations is essential.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Office Manager where you can make a difference in our guests' experiences while leading a talented team in a dynamic environment
**Job Type**: Part-time
Pay: $17.20-$19.00 per hour
Expected hours: 10 per week
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 2025-08-01
Expected start date: 2025-07-28
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