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Dental Clinic Office Manager
2 weeks ago
Are you a dynamic leader with a passion for delivering exceptional patient experiences and guiding a growing team? Do you have the expertise to manage day-to-day operations, foster a cohesive and efficient environment, and drive performance in a modern dental office? If so, we want you on our team
**Family Dentist Tree** is seeking a full-time **Office Manager** to take charge of our front office operations in our state-of-the-art dental facility in downtown Oakville. This role is ideal for someone with strong leadership abilities, a proactive attitude, and the skills to thrive in a fast-paced, patient-centered environment. We’re looking for someone who ideally lives close to the clinic, ensuring a reasonable commute and fostering a strong connection with our team and the vibrant community we serve.
**Key Responsibilities**:
- **Team Leadership**: Lead and mentor a growing administrative and clinical team, ensuring a collaborative and high-performing workplace.
- **Patient Experience**: Ensure all patient interactions are handled professionally and compassionately, addressing concerns and maintaining an exceptional standard of care.
- **Scheduling & Coordination**: Oversee appointment scheduling, optimize patient flow, reduce cancellations, and maximize office productivity.
- **Staff Training & Development**: Train and support staff, promoting professional growth and maintaining efficiency across the team.
- **Performance Management**: Monitor and analyze KPIs, including patient satisfaction, production, and accounts receivable. Provide actionable insights to leadership.
- **Compliance & Policy Management**: Update office policies and ensure compliance with industry regulations and standards.
- **Project Management**: Collaborate with marketing, administrative, and clinical teams to implement new initiatives and drive office growth.
- **Reception & Front Office Duties**: Step in to assist with front desk responsibilities as needed, including managing calls, scheduling, and financial arrangements.
- **Office Organization**: Ensure seamless day-to-day operations, including supply management, vendor coordination, and maintaining a well-organized workspace.
**Qualifications**:
- **Mandatory**: At least 4-6 years of experience as an administrative lead, treatment coordinator, or similar role, in a Canadian dental office.
- **Mandatory**: Strong proficiency with ABELDent software.
- Proven ability to lead and grow a team in a fast-paced environment.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent verbal and written communication skills.
- In-depth understanding of dental insurance processes and patient billing.
- A results-driven mindset with a focus on continuous improvement.
**Why Join Us?**
- Work in a modern, state-of-the-art facility in the heart of downtown Oakville.
- Be part of a supportive and collaborative team committed to growth and excellence.
- Enjoy additional benefits such as year-end reviews and performance bonuses.
- Lead a growing practice where your contributions will make a tangible impact on patient care and team success.
- Be part of a workplace culture that values commitment and rewards long-term dedication.
**Job Types**: Full-time, Permanent
Pay: $35.00-$45.00 per hour
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
