Franchise Hotel

_This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._

**About Us**

Holiday Inn Oakville Centre

590 Argus Road, Oakville, ON

147 Guest Rooms, Fitness Centre, Pool, Restaurant, Meeting Space/Rooms

**Your day to day**

**Job description**

Reporting to the Front Office Manager, the Front Desk Supervisor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office. Ultimately, the Front Desk Supervisor is responsible that all the Front Office Standards are being accomplished. Come Share our Passion for Service Excellence.

Summary of Responsibilities:
Reporting to the Front Office Manager, the Front Office Supervisor's responsibilities and essential job functions include but are not limited to the following:

- Consistently offers professional, engaging and friendly service to each guest, making each guest feel welcome in our hotel.

*Promote IHG Rewards to our guests and follow these standards.
- Lead by example and ensure the department provides outstanding service and teamwork

*Able to deal calmly and professionally with the public and employees in any and all crisis situations
- Day to day supervision and the smooth operation of the Front Office
- Operate according to the policies, procedures, quality standards and services established by the management team
- Willing to work all shifts and weekends, if needed
- Willing to learn new tasks & duties as needed
- Handle all special requests quickly & appropriately
- You will do Manager on Duty shifts as a regular part of your schedule
- Monitors performance through positive feedback, corrective actions as necessary
- To work closely with other departments to ensure the smooth management of operations through preparation and follow-up
- To assist in training employees ensuring that they have the necessary skills to perform their duties effectively
- Effectively communicate and implement new policies/procedures for the Front Office.
- Stay current with industry/competitive trends and making recommendations for improvement
- Responsible to respond to Emergency situations, as necessary

*Know and follow H&S policies for the hotel, ensuring a safe working environment for all staff members
- All other duties as assigned

**What we need from you**

**ONLY LOCAL RESIDENTS WITH WORK PERMIT NEED APPLY.**

**FOREIGN APPLIANTS WILL NOT BE REVIEWED**

**Requirements**:

- Excellent communication (written & verbal) and interpersonal skills
- A strong team player, able to work within deadlines and motivate a team
- A good problem solver, who is confident, energetic, flexible and proactive
- Computer literate with knowledge in Microsoft Office, including Microsoft Outlook, Excel, Word, Opera, Quore, Heartbeat, Concerto
- Results oriented, positive, service driven with a sense of urgency and ability to prioritize
- A self-starter who adapts to change with ease and is able to handle many tasks simultaneously
- A creative individual who has a proactive eye for detail and cleanliness
- Hospitality Degree or Diploma an asset
- Knowledge of safety regulations including GHS, First Aid
- Minimum 2 years experience in a full service hotel.

*Proven Supervisory Experience:

- Able to develop, motivate and lead colleagues

Physical Aspects of Position (include but are not limited to):

- Constant standing and walking throughout shift

**What we offer**

**Job Types**: Full-time, Permanent work.

Health Spending Account for Full time employees

Employee Discount at IHG properties after probation is completed

Weekly staff lunch

**Job Types**: Full-time, Permanent

**Salary**: $1.00 per hour

Ability to commute/relocate:

- OAKVILLE, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location