Stocker & Receiver Full-time

1 week ago

Lethbridge, Canada Homes Alive Pets Full time

**Homes Alive Pets**

Homes Alive Pets is a forward-moving, dynamic, and fun place to work. Not only do you get to serve and enrich the lives of our customers and their pets, but we have a strong team environment. Homes Alive is a family owned business and offers regular hours and competitive pay, and benefits after a 3 month training period.

Our mission at Homes Alive is to make lives better. This includes improving yourself and developing as an individual, it includes the people we work with, it includes customers and their pets, and it includes our community. We are looking for applicants that will contribute to our mission and help us make lives better.

**Job Purpose**

Customer Service Representatives are to provide and ensure optimal customer service, with the values of _Babiche_ and intention to _Make Lives Better._ It is the responsibility of the Customer Service Representative to meet the needs of customers and their pets through honest advice and optimal solo shopping experience (Clean & maintained shelves, product in-stock, etc.).

**Structure & Schedule**

Customer Service Reps work as a team with Leaders & Receiver to serve Customers & ensure sufficient and presentable stock on shelves. Each Customer Service Rep will have Shared Responsibilities and given their own section to manage to provide proper attention to detail for the whole store.

Customer Service Reps are scheduled on a 4on - 2off rotation working full-time hours of 40 hours/week. The purpose of the 4on-2off rotation is providing consistency and equal distribution of weekends. For the 4 work days, Customer Service Reps will have 2-morning shifts and 2 evening shifts.

**Responsibilities and Duties**

Customer Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:

- Customer Service_
- To serve and learn the immediate needs of customers offering honest and sincere advice, as well as welcoming them to the culture of Homes Alive community
- Store Appearance_
- Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer
- Employee Service_
- Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you
- System Maintenance_
- Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.
- Self-Development_
- Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that extends beyond the bounds of leader job role)

We are looking for applicants that are eager to improve, make others' lives better, and to enjoy their workplace.

**Qualifications and Skills**

**Requirements**:

- Aptitude & experience with Customer Service
- Excellent time management & attention to detail
- Excellent teamwork & collaborative abilities
- Confident & articulate communication
- Trustworthy & positive attitude
- Understanding of pet nutrition & needs

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