Conference Centre Manager

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

In Office

The Conference Centre Manager is accountable for the supervision and coordination of all Conference Centre services in relation to common meeting rooms and internal events and is a key asset in the workplace solutions team to support facilities work execution.

**Responsibilities**
- Supervise Conference Centre Technicians. Hiring and motivating staff as well as conducting performance appraisals. Ensuing appropriate staffing for events coverage and facilities requests.
- Review and identify meeting/event objective with client and discuss requirements. This includes the size of meeting/event, timing, location, attendance, audio-visual equipment, and meeting amenities. Providing options to requesters to accommodate the most amount of people.
- Represent Corporate Real Estate when coordinating any company sponsored events that require the use of our facilities.
- Notify all support services of necessary requirements and confirm with clients. Support services include Catering, Cleaning Staff, Corporate Facilities, Security, Movers and Shipping.
- Prepare reports to calculate usage of meeting rooms and video conference facilities.
- Other duties as assigned

**How will you create impact?**

Reporting to the Director of Workplace solutions, the Conference Centre Manager is an integral part of the facilities team managing a new 25,000 sqft conference centre in the historic 200 Bloor Street building, executive meeting rooms, and other events areas.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- College or University graduate
- 2 to 3 years’ experience in meeting planning or in a related field
- Experience with EMS Conference platform or other conference management tool an asset
- Flexibility, sensitivity and professional conduct are essential.
- Highly developed negotiation and conflict management skills.
- Sound knowledge of business unit’s requirements
- Strong organization, time management, communication & supervisory skills.
- Ability to identify necessary resources, negotiate appropriate support, and provide training as required.
- Provide back-up meeting event support when needed.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer