Conference Services Manager

4 days ago

Toronto, Canada Compass Group USA Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

**Why work with Eurest Dining?** We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

**Job Summary**:
**How you will make an impact**:
You will be responsible for overseeing the unit while working with the Manager and team to successfully manage residential dining operations.

**As a Conference Services Manager, you will**:

- Help the Manager oversee the residential dining operations.
- Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
- Train, develop and lead a team of associates capable of providing great customer service.
- Monitor and organize catering orders with weekly invoicing.
- Perform administrative duties, including cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.”
- Be accountable for client and customer relationship building
- Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs

**About you**:

- Strong supervisory experience.
- Ability to provide excellent judgment for problem-solving and strong arithmetic skills
- A passion for Customer Service excellence
- Detail-oriented and thrive in a fast-paced environment
- Solid team player with an emphasis on customer service
- Strong supervisory skills and the proven ability to motivate, lead and coach staff
- Superior client relationship skills
- Excellent communication skills (written and verbal)
- Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.)
- Able to accommodate a flexible work schedule (including evenings and weekends)

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