Entry Level Luxury Travel Concierge

Job Title: Entry Level Luxury Travel Concierge

Position type: Part or Full Time, Salary (starting $20/hr, based on experience), In-office

**The Travel Agency**:
North South Travel is one of Western Canada’s largest independent travel agencies. We have been serving the Westside of Vancouver, Kitsilano and beyond since 1981. We specialize in corporate travel, luxury and custom vacations, cruises and adventure travel. Our office is open Monday-Friday 9am-5pm, closed on Statutory Holidays.

As a member of Virtuoso, one of the most powerful groups in luxury travel, we are able to offer our clients special VIP benefits such as room upgrades, special shore excursions, cocktail parties on cruises and other unique benefits

**Responsibilities**:
North South Travel is looking to fill the position of Entry Level Luxury Travel Concierge at our Vancouver office. The Luxury Travel Concierge provides administrative and sales support to a well-established team of Corporate and Leisure Advisors. Together they fulfill both Domestic & International requests across the complete spectrum of travel with a focus on luxury. The Concierge will consistently provide the highest level of customer service and professionalism, ensuring continued delivery of exceptional travel and value added services. They will provide invoicing support, research, and complete data entry while having the opportunity to gain extensive knowledge of the luxury travel industry. As the Concierge grows in knowledge, they will be able to arrange air, car, hotel, cruise, and tour reservations and offer general problem-resolution support to clients wherever needed.

**Job Functions may include**:

- Establish rapport with Luxury Travel Advisors and partner to create productive lines of communication
- Build, maintain, update and quality check all client profiles in CRM system
- Manage multiple requests in different stages of completion
- Assist Luxury Travel Advisors with ticketing, airplane seat assignments, travel emergencies, eVisas and other requests
- Complete deposits, final payments and invoicing
- Maintain booking and commission tracking sheet and set reminders for important deadlines
- Research rates, availability, and destination options for hotels, cruises, air, rentals etc.
- Book and confirm reservations including dining, spa and other activities as needed
- Quote and book insurance and provide appropriate literature as needed
- Act as a point of contact for clients during the Travel Advisor’s absence or when dealing with routine questions and procedures
- Assist in coordination and scheduling of Leisure training
- Lead distribution and follow up
- Creation of quick tips and reference sheets for Leisure agents
- Verify commission levels and Virtuoso preferred partner contacts
- Assist Travel Advisor in their marketing efforts
- Monitor schedule changes and follow guidelines set for appropriate handling
- Monitor queues as assigned
- General office administration and support duties as assigned by Manager
- Composing and reviewing itineraries using itinerary management tool
- Compiling travel documents for client trip folders
- Facilitating concierge requests such as restaurant and spa booking, VIP client requests
- Updating CRM
- Brochure room management and online ordering
- Marketing support
- website, newsletter and social media
- Adhoc admin duties such as gift basket preparation and client mail out prep
- Reception relief

Prior customer service experience preferred. Diploma or college education required. Courteous professionalism is a must.

**Key Attributes**:

- Excellent communication skills
- Extremely organized and detail-oriented with ability to handle multiple projects and tasks simultaneously
- Proactive and resourceful; an intuitive problem-solver
- Strong work ethic who identifies opportunities to take on more
- Positive attitude with ability to multi-task
- Quick-learning, tech-savvy, and able to work in a fast-paced environment
- Virtuoso knowledge and experience preferred
- Exceptional customer service, with attention to detail and the ability to maintain a professional presentation in all verbal and written communications
- In depth knowledge of Microsoft Office Suite of Products (Word, Excel & PowerPoint )
- Self-motivated, proactive team player, ability to multi-task with excellent organizational skills.
- Passion for and experience with Travel/Dining/Hospitality and Events
- Strong geographical knowledge
- Networking, relationship building, and marketing skills a plus

Pay: From $20.00 per hour

Application question(s):

- Are you able to work in-office at our Vancouver location?

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person