Supervisor of Customer Service and Scheduling

24 hours ago

Woodstock, Canada Oxford County Full time

**Woodingford Lodge is recruiting for a Supervisor of Customer Service & Scheduling**

**COMPETITION NUMBER**: 2025-291

**LOCATION**: Woodingford Lodge - Woodstock, Ontario

**UNION AFFLIATION**: Non-Union

**EMPLOYMENT STATUS**: Temporary Full-time (35 hours per week)

**REPORTING TO**: Manager of Operations

**WAGE RANGE**:$45.23 - $56.54 per hour ($82,318.60 - $102,902.80 annually)

**WHY WORK AT WOODINGFORD LODGE?**

Woodingford Lodge is an exceptional place to live and work, and we are currently recruiting for team members who want a rewarding career and to make a difference in their community and in the lives of others. We are a Long Term Care Home that is municipally owned and operated by Oxford County. We have three locations in Southwest Ontario, and are well known in the community for our dedicated team providing compassionate and respectful resident-centered care.

**WHAT WE OFFER**:

- Flexible Work Arrangements
- Opportunity to participate in an OMERS pension plan
- Employee and Family Assistance Plan available
- Professional development and tuition reimbursement opportunities

**MAIN DUTIES**:
Coordinate, facilitate and supervise activities related to the front office customer service functions and the scheduling team. All Woodingford Lodge employees are responsible for supporting the home’s focus on Person and Family-Centred care by promoting and encouraging residents to be an active partner in their health care.

**QUALIFICATIONS**:

- Post-secondary education in Office Administration or related discipline.
- Demonstrated experience providing administrative and scheduling support within a fast-paced environment. Experience interpreting scheduling language in Collective Agreements and working in Long Term Care is an asset.
- An equivalent combination of education and experience may be considered.
- Knowledge of relevant trends and legislation, best practices, and regulations including the Fixing Long Term Care Act, Residents Bill of Rights. Knowledge of Gentle Persuasive Approaches is considered an asset.
- Demonstrated ability to deal with multiple deadlines and changing priorities while taking direction from multiple individuals.
- Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency framework.
- Demonstrated ability to work independently and collaboratively as a team while maintaining accuracy and efficiency.
- Understanding of role specific health and safety responsibilities, and ensured compliance with internal and external safety policies, procedures, and legislation, including the Occupational Health and Safety Act.
- Familiar with use of scheduling software and the functions associated with this process.

**POSTING DATE: Tuesday, August 12, 2025**

**CLOSING DATE**:Tuesday, August 19, by 4:00 p.m.**

**Job Types**: Full-time, Fixed term contract

Pay: $45.23-$56.54 per hour

**Benefits**:

- Company pension
- Employee assistance program
- On-site parking
- Tuition reimbursement
- Wellness program

Ability to commute/relocate:

- Woodstock, ON N4V 0A1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2025-08-19

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