Dual Guest Services Supervisor

2 weeks ago

Woodstock, Canada Gateway Casinos Full time

**Job Type**:Part-Time

**Wage**:Guest Services Representative $17.45/Guest Services Supervisor $25.10

**The Gateway to Your Future**

You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Dual Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don't miss this chance to put yourself in the center of the action.

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
- Manage employee performance through training, coaching, evaluation and mentoring.
- Ensure that proper safety, hygiene, and sanitation practices are followed.
- A relationship-builder who encourages open communication and collaboration.
- Ensure that quality and standards meet expectations on a day-to-day basis.
- Handle complaints, room issues, and conflicts graciously.
- Customer service skills that exceed guest expectations.

**What You Bring**
- Minimum two years of experience in the guest services and/or hospitality industry.
- Ability to direct and supervise staff.
- A relationship-builder who encourages open communication and collaboration.
- Time-management savvy and expert multitasker who thrives in the service industry.
- Ability to manage issues and empower a team to excel.
- Strategic thinker who has an eye for detail and a capacity to see the big picture.
- Benefit from working flexible hours, evenings, and weekends.
- Efficient multitasker who thrives in a fast-paced environment.
- Can benefit from working flexible hours, evenings, and weekends.
- Ability to seamlessly handle complaints, room issues and conflicts.
- Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.

**Why Work With Us?**

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Not the right fit this time? Follow us on our careers social media pages

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