Current jobs related to IT Client Support Analyst - Richmond - Heli-One
-
System Administrator/SAN Support Analyst
2 days ago
Richmond Hill, Canada Onico Solutions Full timeSystem Administrator/SAN Support Analyst We are currently looking for a System Administrator/SAN Support Analyst to support our client’s SAN Storage, Backup and virtualization environments. Responsibilities - Evaluate documented resolutions and analyze trends for ways to prevent future problems - Alert management to emerging trends in incidents - Liaise...
-
Analyst, IT Support
6 days ago
Richmond, Canada Dormez-Vous Full time**In this role you will**: - Coordinate and collaborate with System Administrators, IT team members, project teams, information system teams, business units, to ensure availability and reliability of corporate information systems, and networked equipment to meet business needs - Ensure all networked systems are proactively supported, managed and maintained...
-
Application Support Analyst
1 week ago
Richmond, Canada bioLytical Full timeThe Analyst will serve as a resource to employees and will work collaboratively to provide exceptional customer service and IT documentation, reporting, and desk side support. **_This position is on-site at our Richmond, BC headquarters._** **HOW YOU WILL CONTRIBUTE** - Assist with the build and maintenance of key performance indicator dashboards for Sales &...
-
Client Support Associate
5 days ago
Richmond, Canada RCP PROMOTIONS Full timeWe believe exceptional client experiences start with genuine connections and tailored solutions. As a **Client Support Associate**, you’ll be the trusted point of contact who ensures every client feels valued, heard, and supported — whether it’s assisting them face to face, over the phone, or online. This is more than just answering questions —...
-
System Administrator/SAN Support Analyst
6 days ago
Richmond Hill, Canada Onico Solutions Full timeSystem Administrator/SAN Support AnalystWe are currently looking for a System Administrator/SAN Support Analyst to support our client’s SAN Storage, Backup and virtualization environments.ResponsibilitiesEvaluate documented resolutions and analyze trends for ways to prevent future problemsAlert management to emerging trends in incidentsLiaise between...
-
Product Support Analyst
1 day ago
Richmond Hill, Canada Applanix Full time**Your Title: Product Support Analyst** **Job Location: Richmond Hill, Ontario, Canada** **Our Department: Customer Support, Applanix AMS** **Are you passionate about working for a global company that is identifying and delivering disruptive cutting-edge technologies to solve real-world problems?** **What You Will Do** As a Product Support Analyst you...
-
Supported Child Development Consultant
3 days ago
Richmond, Canada Aspire Richmond Support Society Full timeSpark your passion and discover your potential with Aspire Richmond Support Society. Join a team that truly cares about what matters to you. Be empowered, challenged, and supported to ignite change! Aspire Richmond Support Society offers a continuum of care throughout the lifespan of an individual with a disability. This includes early intervention supports...
-
Asl Residential Support Worker
2 weeks ago
Richmond, Canada Aspire Richmond Support Society Full timeSpark your passion and discover your potential! Join a team that truly cares about what matters to you. Be empowered, challenged and supported to ignite change! Aspire Richmond offers a continuum of care throughout the lifespan of an individual with a disability. This includes early intervention supports for infants and children, child and youth care, adult...
-
Richmond Hill, Canada Onico Solutions Full timeSenior Technical Support Analyst/Junior System AdministratorThe Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses...
-
Commercial Analyst
3 days ago
Richmond, Canada Precise Pipe Full time**Title: Commercial Analyst** **Location**: Richmond (Office-Based) **Company Background**: About Precise Pipe Precise Pipe manufactures and distributes seamless and welded carbon steel pipe with an obsession for customer satisfaction, exceptional quality, rapid supply, and tailored solutions. With over 60 years of expertise, we are a North American leader...
IT Client Support Analyst
3 weeks ago
Reach Beyond: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do is get on board
At CHC, we pride ourselves on our values and culture:
**Simplicity**: Finding the most efficient way in everything we do
**Agility**: Moving quickly and decisively
**Collaboration**: Working together with candor and transparency
**Innovation**: Creating solutions and leading change
**Ownership**: Working with passion and doing what needs to be done
Role Summary:
The Client Support Technician provides 2nd level IT support and is responsible for all end point devices. This role provides both remote and physical hands on support for all user infrastructure issues that are not resolved by the Service Desk
Key Responsibilities:
- Monitor the IT Service Now queue and triage incidents and request not resolved by 1st level support teams
- Provides 2nd level IT Infrastructure support for all end user issues including Desktops, Laptops, Conference Rooms, PC Applications, Mobile devices, Network & Server support
- Responsible for the management and upkeep of all end point devices including security and operating system patches
- Record required information regarding incidents and requests in Service Now. Update tickets with the appropriate information, keep users informed of progress and close ticket with proper resolution data
- Provides proper escalation of issues not resolved to 3rd level engineers including full issue description and troubleshooting steps completed
- Manages End point Asset data base
- Follows all IT policies and procedures, ensures proper build for all end point devices
- Works with local vendors for all mobility, VOIP, Printing & Network related support and escalations
- Works with Infrastructure engineers to support network and servers as required
- Leverages tools such as MS Autopilot or VM Workspace one to deliver modern remote device management solutions
- Looks for and promotes innovative ways to improve user productivity, cost efficiencies and IT support requirements across the end point device landscape
- Creates knowledge articles and assists with continuous training of the Level 1 support team
- Provide rostered on-call support for regional and global operations
- Other duties as directed by the IT Manager.
Qualifications, Skills & Attributes:
**Required Qualifications -**
- Bachelor’s degree in computer science or related area from four-year university; or eight (5) years related experience and/or training
- Minimum 3 years knowledge and experience supporting various Office 365 workloads
- Minimum 3 years’ experience providing desktop support
- Strong knowledge of MS Windows, MAC’s iPads, iPhone, Android hardware and software
- Knowledge of security tools such as Carbon Black, Bit9, MS Azure, Okta,
- Strong understanding of Service Desk related best practices, policies, procedures and implementation experience. Service Now experience preferred
- Relevant experience with Multi-Factor Authentication and VPN
- Exceptional customer service skills
- Good troubleshooting capability throughout the technology stack
- Ability to understand and react appropriately to business critical issues
