Analyst, IT Support

6 days ago

Richmond, Canada Dormez-Vous Full time

**In this role you will**:

- Coordinate and collaborate with System Administrators, IT team members, project teams, information system teams, business units, to ensure availability and reliability of corporate information systems, and networked equipment to meet business needs
- Ensure all networked systems are proactively supported, managed and maintained according to established service level agreements
- Follow-up with team members and Associates to ensure the timely resolution of call tickets
- Plan, configure, test and install new equipment (ie. PC's, Printers, Bar Code guns/Printers)
- Administer add, move and change requests from end users including new communication line installations as required in stores, DC's and Regional Office
- Identify and resolve system issues in order to maintain services, enhance capabilities, and prevent system outages
- Report system problems to appropriate technical staff and confer with them to resolve issues
- Troubleshoot and resolve operational issues for end-users and assist with end-user questions and inquiries
- Cross train with other Support Analysts in order to ensure standardized configurations, quality and consistent support
- Other administrative duties as assigned

**The Qualifications and Experience we like to see**:

- Undergraduate/College degree in a related discipline (i.e.: Computer Science)
- Must have at least 2-5 years’ hands on Support Desk experience, or a combination of the above
- Relevant Certifications (Network, Hardware, Software)
- Microsoft environment using Windows server technologies, Exchange server, Windows 10, Office 2021
- Commitment to customer service, strong interpersonal and communication skills with ability to deal with issues in a professional and diplomatic manner
- Organized, solution-oriented and ability to work in a fast-paced work environment with competing priorities
- Demonstrated continued technology training
- Bilingual in French is considered an asset

**Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?**:

- This is not a job but a CAREER with opportunities for growth and advancement
- Diverse and inclusive work environment
- We will invest in you and provide extensive training, mentoring and continuous development
- Access to training and development platforms
- Full medical, dental benefits and a Deferred Profit Sharing Program
- Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
- Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
- Maternity/Parental leave top up benefits
- Tuition Reimbursement Program that covers professional AND personal development
- Long service awards, celebrations and other social events
- Associate Referral Program
- Paid day off to volunteer at your local charity of choice
- Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

**Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)**

At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

  • Desktop Support Analyst

    7 hours ago

    Richmond, Canada Paper Excellence Full time

    **Desktop Support Analyst - Meadow Lake** As western North America's largest producer of mechanical printing paper and a recognized leader in sustainable business practices, Paper Excellence manufactures a broad range of high-quality products ideally suited to our times. Paper Excellence is growing our IT department! Are you looking for a challenge? Want...

  • Support Analyst I

    1 week ago

    Richmond, British Columbia, Canada WorkSafeBC Full time $69,000 - $194,000 per year

    Overview We're looking for experienced Support Analyst I to provide first-level technical support for all business and technology inquires for internal customers through phone, email, and in person assistance. How you'll make a difference: As a Support Analyst I at WorkSafeBC, you'll be using leading-edge technology to help connect British...

  • IT Support Analyst

    2 weeks ago

    Richmond, Canada bioLytical Full time

    The IT Support Analyst will serve as a resource to employees and will work collaboratively to provide exceptional customer service and IT documentation, reporting, and desk side support. **_This position is on-site at our Richmond headquarters._** **HOW YOU WILL CONTRIBUTE** - Assist with the build and maintenance of key performance indicator dashboards for...

  • Technical Support Analyst

    2 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Technical Support Analyst is responsible for providing exceptional levels of technical support and is responsible for administrating, supporting, maintaining and securing all of our client’s hardware, software and technology services that support their core business operations. Responsibilities - Desktop Hardware support/troubleshooting - Software and...

  • Contract IT Support Analyst

    7 hours ago

    Richmond, Canada Boston Pizza International, Inc. Full time

    **BOSTON PIZZA INTERNATIONAL INC.**: **Position Title**: Contract IT Support Analyst **Department**: Technology **Location**:Richmond, BC **What we offer**: - A unique and fun culture with an opportunity to make a difference on a large scale. - Support for professional development by funding continuing education courses, seminars, conferences and...

  • Technical Support Analyst/IT Administrator

    3 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Technical Support Analyst/IT Administrator The Technical Support Analyst/IT Administrator is responsible for maintaining the company’s IT desktops, laptops, and networking systems. The position will troubleshoot desktop issues, diagnose network related problems, manage Windows Desktops and deployment, and assist with MS Hyper-V, and VMWare. The successful...

  • Technical Support Analyst/IT Administrator

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    Technical Support Analyst/IT AdministratorThe Technical Support Analyst/IT Administrator is responsible for maintaining the company’s IT desktops, laptops, and networking systems. The position will troubleshoot desktop issues, diagnose network related problems, manage Windows Desktops and deployment, and assist with MS Hyper-V, and VMWare. The successful...

  • Technical Support Analyst

    1 week ago

    Richmond Hill, Canada Onico Solutions Full time

    Technical Support Analyst is responsible for providing exceptional levels of technical support and is responsible for administrating, supporting, maintaining and securing all of our client’s hardware, software and technology services that support their core business operations.ResponsibilitiesDesktop Hardware support/troubleshootingSoftware and Application...

  • Application Support Analyst

    1 week ago

    Richmond, Canada bioLytical Full time

    The Analyst will serve as a resource to employees and will work collaboratively to provide exceptional customer service and IT documentation, reporting, and desk side support. **_This position is on-site at our Richmond, BC headquarters._** **HOW YOU WILL CONTRIBUTE** - Assist with the build and maintenance of key performance indicator dashboards for Sales &...

  • Technical Support Analyst

    1 week ago

    Richmond Hill, Canada ROSS Full time

    Our client is currently seeking a Technical Support Analyst to join their team. The ideal candidate will have a combination of a strong technical background and experience working with customers in a support role. Responsibilities Responsible for supporting customers and/or service partners Resolve reported customer issues in the areas of system...