Install Manager

21 hours ago

Mississauga, Canada Stealth Monitoring Full time

**Position Summary**

The primary responsibility of this role is to oversee & manage the Regional Installation Team consisting of Project Managers, Commissioning Specialists, Technicians and Coordinators. This role will ensure installations are implemented with quality, aligned with Customer expectations. This role will also have responsibility to achieve top & bottom-line financial targets monthly and provide insight/recommendations for continuous improvement and scalability for the department.

**Duties & Responsibilities**
- Lead a team of Project Managers, Commissioning Specialists, Technicians and Coordinators to supply, install and implement stand-alone and monitored security systems across North America.
- Collaborate, partner, and support Regional Operations teams across North America with their surge capacity during high demand periods.
- Leverage subcontract labor partners in the implementation of security systems, either “turnkey” or in partnership with in-house resources as appropriate.
- Ensure adherence to contract specifications as part of system implementations.
- Oversee Work-In-Progress for the installation backlog; drive teams to follow process and meet both Customer & Business expectations.
- Identify and mitigate overall project risk through conflict and issue resolution with the project team and stakeholders.
- Internal and External Reporting: Proactively keep stakeholders informed of project activities and roadblocks. Ensure the client is informed of project status, in conjunction with the Account Executive.
- Project Quality Assurance: Ensure team members meet or exceed both client and internal expectations by implementing a quality assurance controls appropriate to the project size and scope.
- Lead/participate in continuous improvement projects as assigned.
- Perform other duties as assigned.

**Qualifications**
- Bachelor’s Degree and the equivalent of 5+ years field experience in the project management/installation field.
- Implementation/Troubleshooting experience with access control, burglary alarm equipment, intercom, CCTV systems (analog and IP).
- Network implementation/troubleshooting experience required.
- Experience leading both full-time field technicians as well as a network of subcontractor partners.

**Core Competencies**
- A Leader of people, able to convey vision, mission, goals & objectives to create a team focused on meeting/exceeding Customer & Business expectations.
- A strong communicator, both verbal and written to support and train staff on technical matters, document policies and procedures, liaise with clients etc.
- Excellent time & management skills to provide direction, prioritization, guidance, and performance feedback to reporting staff.
- Data driven, focused on KPI’s to drive business expectations and hold team members accountable.
- Possesses effective analytical and problem-solving skills.
- Process driven, with experience in assessing existing processes and systems, able to drive continuous improvement initiatives toward companywide change initiatives.
- A strong desire to be a “safety champion” and instill an incident and injury free culture throughout the organization

**Working Conditions**
- Office & Warehouse environments
- Occasional travel to high-profile job sites

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