Operational Risk Manager

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he Manager, Operational Risk Oversight is responsible for the operational risk management program to identify, assess, mitigate, govern and report on Definity's operational risks. In delivering on the operational risk management program, the Manager, Operational Risk Oversight works closely with SVPs, Business Unit heads, and management across the company to enhance operational risk management and reporting. The Manager, Operational Risk Oversight also provides support to strategic initiatives to ensure operational risks are identified, assessed and managed appropriately through the implementation and operationalizing of the strategic initiatives. R

**ESPONSIBILITIES L**
- ead the enterprise operational risk management program: i
- mplement and enhance programs that monitor, measure, analyze and report on operational risk exposures across all business areas and compares against Definity's risk appetite c
- ontinue to enhance the operational risk management framework, policies and procedures to ensure continuous improvement and program maturity across the organization a
- ssist the business with the identification of key operational risks and mitigating controls in their business units, as well as monitoring their action plans to address mitigation p
- rovide guidance to business units conducting lean initiatives to balance efficiency with effectiveness and risk mitigation p
- repare monthly/quarterly risk reporting on operational risk appetite metrics, operational risk dashboards and accompanying analysis, letter of representation and other operational risk reporting for presentation to senior leadership, board and committees a
- ssist the business with the identification and reporting of operational key risk indicators, escalation limits/thresholds and escalation processes, and ensure they adapt to the changing business and regulatory expectation e
- nhance processes for the review of operational incidents, root cause identification and control remediation and documentation a
- ggregate and analyze risk events and root causes reported by the business to recommend improvements to prevent/mitigate reoccurrence M
- anage and lead the annual operational Key Risk Indicators (KRI) program, supporting the business in the identification of key risk indicators and threshold limits. I
- dentify trends in quarterly key risk indicators, aggregate results and generate KRI reporting to senior leadership, board and committees P
- rovide support to strategic and operational initiatives: provide second line of defense input and constructive challenge to ensure operational risks are identified, assessed and managed to remain within Definity's risk appetitethroughout the implementation and operationalizing of the strategic and operational initiatives r
- epresent ERM on strategic and operational initiative committees providing risk management expertise as required s
- upport ERM's risk assessment and reporting on strategic and operational initiatives and implications on the over operational risk outlook. R
- esearch and remain current with emerging best practices in operational risk management and reporting: c
- ontinue to enhance operational risk management and reporting practices to improve Definity's ability to identify, assess, mitigate, govern and report on operational risk e
- nhance the design, implementation and management of Definity’s operational risk management framework in compliance with OSFI’s E-21 Operational Risk Management Guideline m
- onitor regulatory developments related to operational risk management R

**EQUIREMENTS u**
- niversity degree or equivalent combination of education and experience in risk management, compliance, finance or related field 3
- xcellent understanding of processes, controls and responsibilities associated with P&C underwriting, claims and/or financial services e
- xcellent verbal and written communication skills; excellent interpersonal, collaboration and presentation skills e
- xcellent stakeholder relationship management and influencing skills with the ability to effectively and constructively challenge stakeholders to drive appropriate risk management outcomes s
- trong organizational and analytical problem-solving skills f
- amiliarity with insurance would be beneficial. p
- roficient in Microsoft Office products S

**alary Range: $**77,100 - $142,000

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**hat’s in it for you? H**
- ybrid work schedule for most roles C
- ompany share ownership program P
- ension and savings programs, with company-matched RRSP contributions P
- aid volunteer days and company matching on charitable donations E
- ducational resources, tuition assistance, and paid time off to study for exams F
- ocus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents W
- ellness and recognition programs D
- iscounts on products and services A

**o ahead and expect a lot — you deserve it. I**

t’s better here — but don