Order Desk Associate
2 weeks ago
**About Us**:
Cerum Ortho Organizers is a leading provider of orthodontic and dental products across Canada. With over 40 years of industry experience, we pride ourselves on delivering high-quality products and exceptional customer service to dental professionals nationwide
**About the Role**
We are seeking a detail-oriented and customer-focused **Order Desk Associate** to join our Calgary-based team. This role is ideal for someone who thrives in a fast-paced environment and enjoys supporting dental professionals with their product needs.
**Key Responsibilities**:
- Provide accurate product information and pricing to clients
- Coordinate with shipping department to ensure timely delivery
- Maintain and update customer records and order history
- Resolve order discrepancies and follow up on backorders
- Support internal teams with inventory and product availability updates
**Qualifications**:
- Previous experience in order desk, customer service, or dental supply distribution preferred
- Strong communication and organizational skills
- Proficiency in Microsoft Excel and order tracking systems
- Familiarity with dental terminology and orthodontic products is an asset
- Ability to multitask and prioritize in a busy environment
**Company Culture**
We foster a collaborative and inclusive environment where innovation thrives. Our team values curiosity, precision, and continuous learning. You’ll be surrounded by professionals who are passionate about technology and committed to delivering high-quality results.
**Benefits**
- Competitive salary and performance-based incentives
- Comprehensive health and dental coverage
- Paid vacation
- Pension Plan
- Professional development and training opportunities
- Access to cutting-edge 3D printing technology and tools
Pay: $20.00-$25.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Work Location: In person
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