Customer Solutions Coordinator
4 days ago
**Job Summary**:
**Key Responsibilities**:
**Customer Interaction & Order Management**
- Process customer orders, ensuring accuracy and timely entry into the system.
- Provide quotes, pricing, and lead time estimates based on customer requirements.
- Maintain strong relationships with customers by providing updates on order status, delivery schedules, and any potential delays.
**Coordination with Internal Teams**
- Work closely with production, logistics, and quality assurance teams to ensure orders are manufactured and shipped according to customer expectations.
- Communicate any changes, delays, or issues to customers proactively.
- Collaborate with sales and account managers to address customer concerns and identify opportunities for growth.
**Issue Resolution & Customer Satisfaction**
- Handle customer complaints and troubleshoot product or service issues.
- Work with quality and production teams to address defects, returns, or replacements as needed.
- Ensure a high level of customer satisfaction by addressing concerns quickly and efficiently.
**Documentation & Reporting**
- Maintain accurate customer records, order history, and communication logs in Quickbooks
- Generate reports on customer trends, order status, and service performance for internal use.
- Create Production work orders for the plant for all orders.
- Ensure compliance with company policies and industry regulations.
**Qualifications & Skills**:
- **Education**: College/ University degree in Business, Marketing or related field preferred.
- **Skills**:Strong English communication skills (writing and verbal).
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office (**advance Excel**, Word, Outlook).
- Problem-solving and conflict-resolution skills.
- Attention to detail and organizational skills.
**Preferred Qualifications**:
- Preferred experience with manufacturing processes
- **Must have ADVANCE Level Excel Skills**
Pay: $45,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
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