Branch Customer Service Coordinator I Toronto

TTI, Inc. is looking for a Branch Customer Service Coordinator at our office in Toronto.

The Branch Customer Service Coordinator I provides support to the branch sales force by assisting with customer inquiries, the coordination special customer request and issue resolution.
- Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia Join a winning team in a growing global organization_

**ACCOUNTABILITIES**
- Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
- Coordinates issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process.
- Assist the Sales Representative process customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
- Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality.
- Participates in the company Total Quality process by following established policies and procedures.
- Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.
- Provides back-up coverage for Director of First Impressions by covering switchboard during breaks.
- Performs other related duties as assigned.

**EDUCATION & EXPERIENCE**
- Requires a High School Diploma or GED. 6 months’ experience in a customer support or similar role preferred, preferably in the Electronics Components industry; or equivalent combination of education and experience.

**SKILLS & CERTIFICATIONS**
- Knowledge of company product lines, services, policies and procedures.
- Ability to use the computer system proficiently.
- Possesses excellent verbal and written communication skills.
- Must have good telephone etiquette and ability to write routine business correspondence.
- Ability to type 40 words per minute.
- Ability to add, subtract, multiply, and divide units of measure.
- Able to compute rate, ratios and percentages.
- A reasonable estimate of the current range for this position is $22.54 to $25.50. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. TTI also offers a comprehensive benefits package including two CDHP plans and a PPO plan for medical/pharmacy, dental, vision, life, disability coverages, and paid parental leave. HSA and FSA offerings are available depending on type of medical plan selected. Also, TTI offers a Safe Harbor 401(k) Plan with matching contribution and a wide variety of other benefits including tuition reimbursement plan, vacation, fixed and floating holidays, PTO or sick time, bereavement, jury duty, and an employee assistance plan. A more detailed description of our benefit offerings can be found at:_ Benefits & Culture | TTI, Inc.

**What we offer our team members**:

- Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
- A strong focus on giving back to our communities through philanthropic opportunities.
- Great culture and opportunities for growth and advancement.

Want to learn more? Visit us at Working at TTI, Inc.