Student Success Advisor

Job Description

Position Summary

The University of Alberta’s Foundation Program is a brand new joint educational partnership between Kaplan International Pathways Canada and the University of Alberta commencing in 2025. The University of Alberta is a Top 100 ranking world university and is situated in Edmonton, Alberta. The Foundation Program (‘Program’) offers international students who do not meet direct entry requirements, an opportunity to gain admission to the University after successfully completing the 3-term (1-academic year) Foundation Program which consists of ten (10) 3-credit courses which count toward the first complete year of a Bachelor’s Degree, as well as non-credit bearing classes designed to supplement course or skill deficiencies and set students up for successful tertiary studies ongoing at the University.

The Program is supported by Kaplan staff, starting at the point of attraction and recruitment, right through to completion and progression from the program. University instructors teach credit-bearing courses and Kaplan manages all operational aspects of the program as well as provides supplemental learning and well-being services to enrolled students. The students are University of Alberta students from day one.

We are looking for a passionate student advisor who can bring their experience of international education to this exciting new partnership and help us to build up our teams around the rapid growth expected for this endeavour. This is someone with exceptional relationship management skills, an unwavering commitment to customer-focused excellence and the ability to lead a team with fairness and inclusivity, whilst demonstrating a commitment to being a part of a diverse, high-performing team. This is an exciting opportunity to be on the ground floor of a first-of-its-kind program in Canada with a prestigious university partner.

As Student Success Advisor, you will be responsible for providing first-class service and support to students of the Program, helping to ensure their ongoing success. In collaboration with the Program Director and Student Success lead, your focus will be to ensure that the Program delivers an exceptional experience to each student - from the quality of support through to the standard of facilities, the high level of pastoral and wellbeing support and overseeing a 24-hour experience that fosters a sense of belonging and community. Your goal will be to deliver outstanding customer service and ensure the successful progression of our students onward to the University of Alberta. Your role will be hands on and involved in all aspects of the Program and its delivery as it relates to student success, especially in the start-up phase of the Program while the team and student enrolment scales up.

Key Job Responsibilities- Positively contributing to the performance and day to day operations of the Program to ensure effective and efficient delivery of all student support and associated services- Delivering the highest level of student experience, success, and achievement before students arrive, during their time within and beyond the Program- Enhancing student experience by collecting, reporting and acting on student feedback in the Program- Ensuring that every student is safe and well throughout their time at the Program, and given the very best chance of success and progressing to their chosen degree at the University of Alberta- Continued support for and development of the relationship with University of Alberta, recruitment teams and Foundation Program instructors- Support for recruitment activities including facilitating visits on campus for agent partners, overseas team members, and other guests as required- Ensuring all data and information is accurate and kept up to date in University provided systems to support required Program operations and reporting- Practicing Kaplan International Pathways Safeguarding, Health and Safety and Equity, Diversity and Inclusion Policy and procedures within the Program- Coordinating and delivering activities and relevant content to students in collaboration with Instructors- Any other duties as required from time to time by the Executive Director and other senior leaders

Minimum Qualifications- Experience of student success in the education sector, or high levels of customer services in other transferable industries- A demonstrable commitment to equity, diversity and inclusion- A commitment to student and / or customer-centred delivery- Excellent relationship management, organisational, interpersonal and communication skills- Excellent teamworking skills, both as a leader and as a member of different teams- A commitment to, and proven track record of, improving and enhancing performance of teams and operations- Undergraduate degree or equivalent qualification- Authorized to work in Canada

Physical Requirements- Sitting/Standing- Lifting up to 20+ pounds- Carrying- Grasping- Reaching- Visual Acuity- Writing- Speaking-