Customer Experience Associate

5 days ago

Thunder Bay, Canada Habitat for Humanity Restore Thunder Bay Full time

A Customer Experience Associate is an employee who works in various retail, service, or hospitality establishments and is primarily responsible for ensuring a positive and seamless experience for customers during their visit. This role often involves two primary functions: providing excellent customer service and handling financial transactions as a cashier.

Here's a breakdown of the key responsibilities and duties of a Customer Experience Associate.
- **Customer Service**: Providing exceptional customer service is central to this role. Customer Experience Associates are expected to be friendly, approachable, and helpful to assist customers with their needs and inquiries.
- **Check-Out**: Processing customer purchases, scanning items, and accepting various forms of payment (cash, credit/debit cards, mobile payments, and gift cards) accurately and efficiently.
- **Bagging and Packaging**: Properly bagging or packaging items for customers to take with them. This includes ensuring that delicate items are handled with care.
- **Returns and Exchanges**: Assisting customers with returns, exchanges, and refunds, following the store's return policy and procedures.
- **Cash Management**: Responsible for handling cash and making changes, maintaining cash registers, and reconciling cash drawers at the beginning and end of shifts.
- **Product Knowledge**: Knowledge about the establishment's products to help customers make informed purchasing decisions.
- **Inventory Control**: Monitoring inventory levels and notifying management when products need restocking.
- **Up-Selling and Cross-Selling**: Suggesting additional products or services to customers that complement their purchases.
- **Price Checks**: Assisting customers with price inquiries and price checks and verifying price accuracy.
- **Customer Inquiries**: Addressing customer questions, concerns, and issues and directing them to appropriate store personnel or departments when necessary.
- **Maintaining Cleanliness**: Keeping the cashier area and surrounding space clean and organized.
- **Loss Prevention**: Being vigilant to prevent theft and fraud and following security and loss prevention policies.
- **Compliance**: Adhering to company policies, ensuring all transactions comply with legal and industry regulations.
- **Cash Handling Reporting**: Preparing reports of daily transactions, balancing cash drawers, and documenting discrepancies.

Customer Experience Associates are often the face of the establishment, as they are the ones with whom customers interact most frequently. A successful Customer Experience Associate should possess excellent communication skills, be well-organized, and handle customers and financial transactions efficiently and courteously.

**Qualifications**
- Strong communication skills, both verbal and written
- Proven customer service experience
- Proficient in phone etiquette and handling customer inquiries
- Data entry skills with attention to detail
- Ability to analyze customer feedback and improve service
- Familiarity with sales techniques and customer engagement strategies

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

Expected hours: No more than 32 per week

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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