Client Service Coordinator

**About Bayshore**:
Bayshore is looking for a Client Service Coordinator for the nursing department to join our amazing team at the Hamilton Government Branch. This important customer service role in office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing an outstanding client experience, then a Career with Bayshore is the Perfect Fit for YOU

**Hours of Work**: 3pm-11pm every Thursday & Friday + every other weekend (7am-3pm, 10am-6pm or 3pm-11pm rotation)

**DUTIES AND RESPONSIBILITIES**
- Handle and document prospective client inquiries regarding requests for care and service.
- Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
- Reports and collaborates with other Case Managers, funder or government programs required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Assist with training and mentoring of new staff.
- Assist with the supervision, recruitment and orientation of Field employees as requested.
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Location: Hamilton, Ontario

Job Qualification

**Education**

Minimum - Secondary School Diploma along with completion of a related coursed such as Medical Terminology is preferred.

**Experience**

A minimum of two years related customer service experience, preferably in healthcare. Scheduling knowledge such as procura is an asset.

**Other Skills and Abilities**

Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team. Demonstrated competency in keyboarding and

Windows scheduling software. Ability to operate all standard office equipment.

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our administrative staff to make “being the difference” a Career

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.