Client Service Coordinator

Bayshore is looking for a Home Care Administrator / Scheduler to join our amazing team. This important customer service role is responsible for administrative tasks including answering phones, scheduling clients and caregivers, answering service inquiries. This is a casual position to work evenings and alternating weekends with a rotation of days and evening shifts. If your calling is to be the “difference” by providing outstanding customer service, then a Career with Bayshore may be the Perfect Fit for YOU

**Why Bayshore?**

Bayshore strives to take good care of you while you make a difference for others:
**Feel rewarded for doing what you love** - Do you want to make a difference while being competitively rewarded for the critical work that you do? We will empower you to do work you are passionate about with autonomy and support from experienced colleagues and supervisors. We offer competitive pay and comprehensive company-sponsored benefits for you and your family.

**Chart your path** - Take charge of your day and manage what’s important to you. We offer work flexibility designed to empower you in a rewarding career.

**Shape the wellbeing of our clients & communities** - Take control and use your expertise to create special moments for your clients and caregivers.

**Realize your full potential** - We are committed to helping you realize the future you desire, and we achieve this through a wide variety of work options, continuous learning, and access to mentors and experts.

**Work in a safe and healthy work environment** **- We take health & safety seriously. We provide personal protective equipment (PPE), relevant training in line with evolving health guidelines, and daily infection prevention screening of clients and workers to help prevent exposures to COVID-19

**A Day in the Life**:

- Assess client service needs in consultation with the Supervisors; schedule personal support workers for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
- Reports and collaborates with other Case Managers, funder or government program as required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Assist with training and mentoring of new staff.
- Assist with the supervision, recruitment and orientation of Field employees as requested.
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Job Qualification

**Who You Are**
- You have great computer skills (outlook, word)
- You are detail orientated
- You work well under pressure/fast paced environment
- Medical office experience is a bonus
- You have exceptional organizational and interpersonal skills
- You have proven ability to work both independently and as part of a team
- You have the ability to meet deadlines and strong commitment to continual learning
- You have demonstrated competency in keyboarding and Windows scheduling software
- You have the ability to operate all standard office equipment; proficiency in written and spoken English
- You have proficiency in written and spoken English

Experience
- A minimum of two years related customer service experience, preferably in healthcare

Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter or local HR representative for Provincial and/or position specific requirements.

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make “being the difference” a Career

All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements.