Client Care Coordinator

2 weeks ago

Hamilton, Canada CPAP CENTRAL INC Full time

**Position Summary**

The Client Care Coordinator provides customer service and administrative support to the organization by obtaining, analyzing and verifying the accuracy of a prescription or request, in a timely manner. The Client Care Coordinator will initiate and/or implement corrections as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

**Key Responsibilities**
- Provide customer service through phone calls from clients, accepting orders, providing information and directing calls.
- Ensure high level of professional customer service, with a positive attitude.
- Responds to customer service inquiries including assessing customer needs to ensure proper recommendation of equipment/supplies.
- Schedule appointments for CPAP clients
- Able to provide support to clinical team, with knowledge of devices and equipment provided to clients. Provide support to clients and assist with mask fittings and in office/ store duties.
- Problem solving by identifying and assessing individual client needs and taking appropriate action to satisfy those needs.
- Contributes to team effort by working with and supporting other staff members to achieve optimal customer service.
- Making followup calls with clients on a timely manner.
- Assist with the upkeep of trial equipment.
- Forward physician and other multidisciplinary health care worker calls to clinical staff.
- Follow up with physicians and clinical sites in regards to outstanding paperwork.
- Assist the finance manager with A/R reports and follow up with outstanding payments.

**Qualifications**
- Secondary school diploma or equivalent.
- Familiar with Microsoft Office (Outlook, Word, and Excel).
- Strong ability to multitask and prioritize in a fast paced environment.
- Excellent interpersonal, customer service and organizational skills.
- Able to work independently and with a team.
- Fluent in English. Second language is an asset.
- Medical terminology certificate is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$38,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Clients must wear masks inside office.
Pre-check must be completed.
One client at a time at front desk.
Curb-side pick and free delivery throughout Hamilton and surrounding areas.

Work Location: In person

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