Warranty Administrator

2 weeks ago

Burnaby, Canada Refrigerative Supply Limited Full time

**RSL’S story**:
**_ RSL Mission_**
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

**_ RSL Vision_**
To be the environment that inspires excellence and trust within our community.

**_ RSL Values_**
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

**_ Great Place to Work_**
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “**Great Place to Work**” certification for four consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

**The Opportunity**:
**_ Scope of the position_**

The primary responsibilities of a Warranty Administrator includes ensuring the timely processing, submission and payment of warranty claims, as well as managing inventory control administration.

**_Duties and Responsibilities_**
- Process and authorize warranty claims.
- Verify the supplier’s criteria (e.g. amount covered, coverage time frame, etc).
- Complete document required to process the claims, forward them to the supplier.
- Follow up on claims to obtain prompt payment.
- Analyze denied warranty claims by the supplier and if applicable, re-submit them.
- Ensure that customers are invoiced for uncovered and unauthorized claims.
- Keep up-to-date on all supplier recalls and bulletins.
- Update Warranty manuals and upload to SharePoint/Intranet.
- Provide information to Branch staffs, manufacturers and the general public.
- Work closely with the sales and accounting on claim issues.
- Assist with Inventory control.

**_Skills and Qualifications_**
- 1 - 2 years’ experience in a similar role is preferred.
- Ability to work independently and contribute to the team goals.
- Be able to meet deadlines.
- Working knowledge of warranty policies and procedures is an asset.
- Inventory management experience is helpful.
- Strong attention to detail.
- Good customer relations skills.
- Strong verbal and written communications.
- Possesses Microsoft Office skills.
- Experience with computers and relevant software.

**What we offer**:
It's not all about work. That's why we support and recognize our team members with a range of benefits:

- RSL is an entrepreneurial company - we don't micromanage.
- Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
- 3 weeks vacation.
- 3 personal obligation days.
- Wellness Account.
- Stay healthy with our rich benefits package.
- Protect your future with our Pension plan.
- Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.

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