Customer Service Representative

**Customer Service Representative - Job Description**

**Reports To**

Customer Service Manager

**Summary**

The Customer Service Representative (CSR) will be responsible for handling all tasks assigned to the front counter. These tasks include fielding walk-in customers, fielding customer phone calls, dealing with both on-account and cash customers, typing up orders, cycle billing, dispatch, processing and coordinating equipment pickups and drop-offs, and handling all other front counter duties. This role will provide an exceptional customer experience while processing transactions in an accurate, timely fashion. The Customer Service Attendant will be required to develop a working knowledge of A-1 Rent-Alls’ inventory to be able to advise customers and accurately distribute rental items. The CSR will be required to become proficient in A-1 Rent-Alls’ inventory software, Microsoft Office, Microsoft Teams, and other computer programs.

**Job Duties**
- Handle all front counter transactions, including quotes, reservations, contracts, equipment pickups and returns, cycle billing, dispatch, work orders, reservation reports, and other associated responsibilities.
- Ensure that relevant data and details are accurately captured and logged, including fuel levels and hour readings on returned equipment, contacts on site for outbound deliveries, inventory numbers on outbound and returning equipment, information for work orders, and any other information relevant to a particular transaction.
- Coordinate with other departments (yard, service, sales) to ensure that orders are prepared, appropriate details are logged, customers are billed accurately, and all other matters are addressed.
- Run reservation report to prepare for following days and upcoming weeks, ensuring that outbound equipment is accounted for and prepared.
- Work under the direction of the Customer Service Manager (CSM) to ensure that work is properly prioritized and completed to an acceptable standard.
- Maintain positive relationships with coworkers and customers.
- Adhere to A-1 Rent-Alls’ processes and procedures.

**Requirements**:

- 1 year working in a customer service or administrative environment.
- Experience in customer service, with rental or equipment experience being an asset.
- Strong customer service skills with an ability to build and maintain lasting relationships with customers.
- Ability to multitask in a fast-paced environment.
- Excellent teamwork and cooperation.
- Strong problem identification and problem resolution skills.
- Ability to effectively communicate both verbally and in writing.
- High level computer proficiency and proficiency with Microsoft Office.

**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals.
- Able to operate in a fast-paced environment.
- Attention to detail required.
- Ability to sit for long periods of time required.
- Ability to stand, crouch, kneel, and bend required.
- Ability to work under pressure required.
- Ability to lift up to 30 pounds required.
- Overtime as required.
- 40 hour work week, with variation from week to week based on business needs. Saturdays will be required.
- Steel-toe shoes or boots required.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location