Customer Service Representative

2 weeks ago

Regina, Canada Wil-Tech Industries Ltd. Full time

**A.** **Job Identification**

Branch Location: Regina, Saskatchewan

Area of Responsibility: Sales Department

Reports To: Branch Manager

Job Title: Customer Service Representative

**B.** **Job Summary**

Provide high quality customer service through retail, phone, and on-line inquiries while maintaining sound operational practices with inventory, fellow representatives, and work area cleanliness.

**C.** **Essential Tasks and Responsibilities**
- Including but not limited to.
- Source, supply, and record the requested parts by the customer.
- Gather pricing of parts and create requested quotations.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Analyze and building strategies around inventory and sales techniques.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Maintains area cleanliness on a regular basis.
- Provides knowledge and technical support to all employees and customers maintaining confidentiality and professionalism.

**D.** **Education and Experience**
- A comparable amount of training and experience may be substituted for the minimum qualifications.

1) 2 years of Sales / Customer Service Experience.

**E.** **Knowledge, Skills, and Abilities**
- Excellent verbal and written interpersonal communication skills.
- Exceptional organizational skills demonstrating a capacity to prioritize and multitask.
- Must possess critical thinking, decision making and problem solving skills.
- Capacity to work both independently and as part of a team without micromanagement.
- Ability to influence, lead, and teach others by example.
- Appreciate and align yourself with our company values, vision and mission and help others do the same.
- Basic knowledge in hydraulic fundamentals.
- Willingness to put in extra hours to complete tasks.
- An aptitude for managing customer relations.
- Basic knowledge of MS Office Suite (i.e. Word Excel Outlook, etc.)
- Basic knowledge of accounting and inventory software systems for reporting.

**F.** **Certificate, Licenses, and/or Registrations**

Valid Class 5 Drivers License.

**Salary**: $55,000.00-$65,000.00 per year

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Regina, SK S4N 5W3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Class 5 Licence (required)

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