Customer Service Representative

2 days ago

Regina, Canada 49 North Lubricants Full time

The Customer Service Representative is essentially a "quarterback" for the customer experience with our company. This role ensures that the customer's buying journey with 49 North is exceptional, from initial contact to delivery or response. You are the front line for much of the customer's interactions with the company, and an integral conduit between sales and operations and the customer. You are the voice on the phone that the customers get to know and trust, and rely on regularly. **Role Accountabilities** - Accurately enter customer orders, and follow through with operations to ensure timely and correct execution - Coordinate responses to sales and technical inquiries with appropriate channels internally - Support Sales team with quotes and other sales operations tasks - Daily CRM management - Share relevant market intelligence with all internal stakeholders - Participate in team meetings - Other duties and responsibilities as assigned **Knowledge Skills & Experience** - A minimum of 3 years as a proven customer service representative or inside sales representative in the industrial sector, heavy equipment, chemicals, commercial fleet, agriculture, or similar Business to Business environment is desired - Accuracy and strict attention to detail are critical - Advanced Microsoft Office skills, CRM Skills (Microsoft Dynamics or other) - Excellent organizational skills with the ability to prioritize and manage own workload - Proven ability to work independently with mínimal supervision - Ability to work under pressure and deliver to deadlines - Be a team player who is willing to adapt to the changing priorities of the business - Demonstrated commitment to excellent customer service both internally and externally **Job Types**: Full-time, Permanent **Salary**: $45,000.00-$65,000.00 per year **Benefits**: - Dental care - Disability insurance - Extended health care - Life insurance - On-site parking - RRSP match Schedule: - Monday to Friday

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