Customer Service Representative

2 weeks ago

Victoria, Canada Budget Car & Truck Rental Full time

**Customer Service Representative - Budget Car & Truck Rentals (Harris Dodge, Langford)**

**Job Description - Customer Service Representative**

**Reports to**:
City Manager

**Position Summary**

Devon Transport prides ourselves in provide efficient and friendly service to all of our customers for their car rental needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service.

**Position Responsibilities**
- Answering customer inquiries
- Quoting Rates effectively
- Opening Rental Agreements
- Closing Rental Agreements
- Communicating with location staff, support departments, and other city locations.
- Ensuring customer satisfaction and solving customer service disruptions as needed
- Following service based sales recommended dialogue.
- Communicating policies and procedures effectively to customers.
- Continually learning best practices
- Engaging in training as required.
- Completing administrative tasks as directed by management.
- Identifying fleet needs for same day and upcoming days.
- Cleaning vehicles to a high standard
- Identifying and recording damage

**Position Requirements**:

- Customer Service focused.
- Shift flexibility as needed to meet business demands.
- Punctual and accountable for shifts
- Motivated to learn and grow in a new atmosphere
- Willingness to learn
- Ability to travel for training
- Working independently

**Qualifications and Experience**
- General communication with team members.
- General customer service.
- Vehicle knowledge considered an asset.
- Class 5 driver’s license. _**(required)**_
- Experience in a dealership or service shop may be an asset

**Knowledge, Skills, and Abilities**
- Excellent listening and communication skills.
- Flexibility and ability to adapt to changes.
- Ability to work independently
- Time management
- Ability to prioritize
- Multi-tasking
- Sales Skills considered an asset
- Internal and External relationship management

**Working Conditions**
- Weekend and holiday shifts
- Permanent Full - Time
- 10 hour days
- Ongoing training and feedback

**Job Types**: Full-time, Permanent

Pay: $20.00-$21.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Licence/Certification:

- BC Class 5 Drivers License or Better (preferred)

Work Location: In person

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