169845 - Seniors Supports Coordinator - Department of Social Development and Seniors - to Create a List

The Department of Social Development and Seniors is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

The primary function of the **Seniors Supports Coordinator** is to administer social programs and services targeting the senior population, including the Seniors independence Initiative, the Seniors Hearing Rebate program, and special need requests. This position is responsible for assessing and determining a client’s eligibility for services and coordinating supports to meet the needs of vulnerable seniors.

**Duties will include but are not limited to**:

- Determine an applicant’s eligibility in accordance with program acts, regulations, policies and procedures;
- Accurately assess clients’ situations taking into consideration the environmental, individual, familial, and social perspectives;
- Review and respond to issues arising from client update and referrals;
- Analyze information and documentation presented to confirm accuracy and evaluate the need for appropriate follow-up in determining eligibility for services;
- Manage a caseload by prioritizing requests and/or inquiries; Demonstrate expertise in complex social needs planning;
- Maintain and provide expert knowledge of policies and procedures in the areas of seniors’ supports, including: the Seniors Independence Initiative, the Seniors Hearing Aid Rebate Program, and special need requests;
- Collaborate with Seniors Navigators on referrals to alternative programs and/or services to meet client needs;
- Know and utilize all components of the Integrated Services Management (ISM) system to provide accurate and measurable client assessments and case management information;
- Organize, lead, and participate in client meetings virtually, and in person;
- Prepare and deliver explanatory and informational materials; program approval and denial letters;
- Participate in all aspects of the Positive Workplace Initiative; Maintain and contribute to a safe working environment;

**Minimum Qualifications**:

- Post-secondary education in a discipline related to the duties of the position, such as Social Sciences, Business Administration, etc. Preference will be given to those with an undergraduate degree in a related field.
- Demonstrated equivalencies will be considered
- Demonstrated experience working with the public providing financial benefits as a service delivery model;
- Strong knowledge and understanding of community-based supports and navigational principles;
- Experience interpreting acts, regulations, policies, and procedures related to social programming;
- Knowledge of community, provincial, and federal resources related to senior supports is required;
- Excellent written and oral communication skills;
- Excellent interpersonal, time management, program solving, and organizational skills;
- Ability to work independently with mínimal supervision;
- A good previous work and attendance record and an acceptable criminal record check and vulnerable sector.

**Other Qualifications**:

- Experience working with the public in the field of social supports is preferred.
- Experience using ISM is preferred;
- Experience and knowledge of collaborative case management principles is considered an asset;
- Experience and knowledge of motivational interviewing techniques is considered an asset;
- Experience in complex health or social needs planning is considered an asset;
- Leadership and analytical skills that support innovative and autonomous decision making are considered an asset.

**This competition may be used to fill future job vacancies.**

**IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE.**

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