Customer Service Representative

3 days ago

Mississauga, Canada A fast growing distribution and manufacturing company Full time

This is a role set for growth and promotion.

**Responsibilities**:

- Answer phones - direct as needed, or respond to customer inquiry
- Assist walk in customers
- Process and review stock orders - house accounts and sales rep order
- Request freight quotes
- Process Ecomm orders on customer portals and internal ERP /CRM systems
- Process warranties, parts, returns orders -stock and ecomm
- Handle parts inquiries
- Take payments / collect credit card information
- Deal with customer issues - late shipment, items missing from orders etc
- Check stock inventory
- Allocate and fulfill stock order and communicating backorder to procurement - manage backorders
- Work with procurement to know inventory status - product on hand and incoming
- Communicate between warehouse and sales rep
- Manage rental sales and paperwork
- Arrange repairs in house and fabric repair offsite
- Maintain a positive, empathetic, and professional attitude toward both internal and external customers.
- Other projects and job duties as assigned.

Skills and Experience:

- Minimum 2 years’ experience in office environment
- Outstanding customer service skills
- Must be a creative self-starter with strong problem solving skills
- Ability to multi-task and prioritize
- Excellent time management and organizational skills
- Focused attention to detail, professional demeanor, excellent interpersonal, written, and verbal communication skills
- Strong computer skills with proficiency in MS Word, Excel, Outlook
- Excellent data entry skills/typing skills required
- ERP - Microsoft Great Plains and CRM - Sales Force experience preferred but we will train the right person
- Highly organized and able to effectively manage multiple tasks and deadlines

This position is suited for a highly motivated, mature individual who has hands on experience of customer service and is results driven. A future growth opportunity exists for the right individual in a great learning team environment. Salary is commensurate with experience and abilities.

Work Remotely
- No

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

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