Restaurant Supervisor

**JOIN THE MOST INSANELY GREAT HOSPITALITY TEAM IN WATERLOO**

With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their team and our business forward.

Our goal is to foster a work experience that provides our Leaders with:

- Pride in their role and the company they work for
- Personal & professional respect from all stakeholders
- Ongoing learning & career development with a clear path for growth
- An independent atmosphere that welcomes everyone’s ideas & initiatives
- Competitive remuneration (plus benefits & earned bonuses)
- Meaningful relationships and mentorships
- Possibilities for personal & professional growth

all while having good time

If you
- know that ‘real’ people work nights & weekends,
- believe that successful people don’t know more, they more,
- feel the restaurant operates at it’s best when you’re there,
- take the bull by the horns,
- work hard to succeed hard,
- aspire to achieve greatness in your career,


**About the Restaurant Supervisor Role**:

- A full-time, entry level management position reporting to the General Manager
- Responsible for strong shift leadership for Front of House team & Guests, effectively and consistently during every shift.
- Delivers a great pre-shift meeting & ensures TMs are being productive at all times. Has a motivating presence on the floor.
- Makes contact with 100% of the tables (quality checks) & promotes Moments of Truth
- Ensures Steps of Service are followed to standard, reviews all aspects of restaurant operations with purpose
- Communicates promptly and effectively with BOH - open menu counts, quality & timing issues
- Is acutely aware of all standards and never turns their head from one
- Coaches ‘on the fly’ in a productive and positive fashion
- Aids in execution of current Focus of the Week program on every shift
- Follows up on any Guest problem or concern quickly, effectively and professionally
- Is effective at labour management, adjusting start & end times in accordance with business levels
- Is a champion for CG Responsible Service House Policies
- Strong communication through daily staff & business log notes.
- Opening/Closing Duties are executed with attention to detail and accuracy

**Qualifications**:

- You have a minimum of 2 years Serving and/or Bartending experience in a comparable full-service restaurant environment
- You may have previous restaurant supervisory or management experience
- You are looking for career development & growth into a full-time management role
- You have full-time, flexible availability
- You are Smart Serve certified

Beertown Public House is a concept of the Charcoal Group of Restaurants (an independent company of huge greatness & winner of Food Service Canada’s 2019 Independent Restauranteur of the Year Award). Learn more about Beertown and our rich hospitality history at beertown.ca & charcoalgroup.ca

Location: 75 King Street South, Waterloo, Ontario N2J 1P2

Pay: From $19.00 per hour

Additional pay:

- Tips

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Server/Bartender: 2 years (required)
- Supervising: 1 year (required)

Licence/Certification:

- Smart Serve Certification (required)

Work Location: In person