Store Manager

**Store Manager**

Be a part of a team that is changing how Ottawa sees, hears and feels about Cannabis.

Spiritleaf - Hog's Back, is looking for a Store Manager to lead and inspire by taking a forward-thinking approach to the retail experience. You will create an environment that is welcoming, engaging, educational and inspiring to customers and team members alike.

Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes teamwork, inclusiveness, collaboration and diversity. Our employees each bringing their own unique skills and talents to the table, working together to continue helping our customers enjoy their own, unique cannabis journeys.

**_The Challenge_**

In the role of Store Manager, you will be responsible for the daily operations and performance of your store including sales, merchandising, operations, staff mentoring, scheduling and supervision, training and development, loss prevention and inventory control. You will lead your store team and be responsible for store operations as part of a team of three stores under the same ownership group. You will supported by and accountable to the General Manager who is the team leader for all of the stores. You will have a strong understanding of sales and retail knowledge and help develop and maintain a very customer-focused store culture, ensuring customer satisfaction and meeting sales goals by training, motivating and mentoring sales staff.

**_The Responsibilities: _**
- Responsible to provide strong, reliable and effective leadership to your team while working as an integral part of the overall management team.
- Responsible for mentoring and developing staff, drafting and enforcing schedules, inventory control, and customer relations
- Serves as a resource for staff concerning products and services, policies and procedures, industry news and changes in regulations.
- Responsible for building effective weekly orders
- Responds to all staff questions, concerns or suggestions
- Resolves any conflict immediately
- Managing and implementing training on COVA system and internal policies and procedures.
- Assists customers in the selection of merchandise, while providing information about the product, materials, technology and functionality.
- Ensures Spiritleaf’s customer service standards are upheld by listening to customer’s wants and needs and providing product information when required.
- Responds to all customer complaints, requests, concerns, suggestions.
- Maintain all logs and accurate records of all activities including product returns, inventory and sales.
- Maintain inventory control system and perform inventory counts on weekly products in the facility.
- Assist the General Manager in the training and hiring of employees.
- Stay current with product knowledge and share it will all staff while encouraging them to do the same.
- Ensure building security is upheld by proper use of alarm systems and store security devices.
- Ensure that the store is opened and closed in accordance with hours of business.
- Other duties as required.

**_What You Bring_**
- A great attitude and a love of learning and of helping people, customers and employees alike
- Demonstrable leadership ability with a strong sense of personal integrity
- Excellent listening and communication skills
- Well honed critical thinking and decision-making skills
- Well developed customer service skills
- Supports environment of genuine customer connection
- Cannabis knowledge and industry background
- The ability to work independently, as a leader and as an effective team member
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience.
- Demonstrates extraordinary service
- Supports all employees through mentorship
- Is self-aware and focused on self-development

**_Product Knowledge_**
- Gains understanding of trends, new products and market needs.
- Gains understanding of how merchant skills impact business and the customer experience
- Coordinates product training for staff and pop-up sessions for customers

**_Leadership_**
- You are a continuous learner; you love to take on new knowledge and share it with others.
- You possess strong written and verbal communication skills, strong assessment and decision-making skills.
- You have a coaching mentality and feel comfortable giving feedback both one on one and in the moment.
- You will eagerly and actively participate in ongoing staff education and through sharing of product knowledge.

**Salary**: $45,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
To keep our employees safe we supply masks, hand sanitizer, and have a cleaning regiment that we follow to ensure everyone's safety. The weari